Dean Johannesen
Rapid City
Summary
Dedicated customer service professional with extensive knowledge of service delivery and a proven ability to multitask effectively. Committed to cultivating and maintaining professional relationships to drive business results and increase profitability. Skilled in exceptional oral and written communication, active listening, and strong analytical problem-solving. Demonstrates a commitment to enhancing customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build long-lasting loyalty.
Overview
29
29
years of professional experience
Work History
Sous Chef
Delmonico Grill
11.2023 - 01.2025
- Managed food preparation tasks during high-volume service periods, ensuring all orders were executed in a timely manner without sacrificing quality or presentation standards.
- Trained kitchen staff to perform various preparation tasks under pressure.
- Planned and directed high-volume food preparation in fast-paced environment.
- Managed inventory levels effectively, resulting in reduced food waste and cost savings for the establishment.
- Collaborated with executive chef to develop innovative menu items, leading to increased guest return rates and positive reviews.
- Mentored junior kitchen staff, fostering a collaborative work environment that improved overall team performance.
- Assisted in budget planning and cost management efforts, helping the establishment maintain profitability without sacrificing quality or service standards.
Product Support Specialist
ASI, Inc.
06.2021 - 08.2023
- Documented customer interactions and performed troubleshooting in customer relationship management software and case management modules.
- Identified, triaged and escalated issues to internal personnel along with clear outline of problems and technical detail.
- Followed up with customers to verify resolution of reported issues and initiated product replacement for unresolved problems.
- Broke down and evaluated user problems, using test scripts, personal expertise and probing questions.
Sous Chef
Sabatino's Italian Restaurant
11.2020 - 02.2021
- Planned and directed high-volume food preparation in fast-paced environment.
- Produced revolutionary menu offerings to put establishments on local, regional and national map.
- Prevented cross-contamination from utensils, surfaces and pans when cooking and plating meals for food allergy sufferers.
- Developed full, tasting, and special events menus to meet establishment needs and maintain strong customer levels.
- Collaborated with staff members to create meals for large banquets.
- Initiated training for new team members on culinary techniques to improve productivity and increase kitchen workflows.
- Acted as head chef when required to maintain continuity of service and quality.
- Established and updated staff schedules and assignments to optimize coverage of peak times.
- Plated every dish with attractive flair to meet strict restaurant standards and maintain stellar business reputation.
- Collaborated with vendors to source desired recipe ingredients while maintaining tight cost controls.
Grill Line Cook
Buffalo Bodega
04.2020 - 10.2020
- Created identical dishes numerous times daily with consistent care, attention to detail and quality.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Checked each food item for freshness and provided feedback to kitchen supervisor for removal.
- Changed and sanitized cutting boards, benches and surfaces between tasks to avoid cross-contamination.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction and repeat business.
Main Grill Cook
Compass Group USA
01.2019 - 03.2020
- Checked each food item for freshness and provided feedback to kitchen supervisor for removal
- Prepared food items such as meats, poultry and fish for frying purposes
- Prepared food items to meet recipes, portioning, cooking and waste control guidelines
Head Chef
Harry's Spaghetti Restaurant
08.2018 - 12.2018
- Maintained high food quality standards by checking delivery contents to verify product quality and quantity
- Generated employee schedules, work assignments and determined appropriate compensation rates
- Maintained well-organized mise en place to keep work efficient and consistent
- Scheduled and received food and beverage deliveries, adhering to food cost and budget
- Inventoried food, ingredient and supply stock to prepare and plan vendor orders
- Oversaw scheduling, inventory management and supply ordering to maintain fully stocked kitchen
- Collaborated with vendors to source desired recipe ingredients while maintaining tight cost controls
- Monitored line processes to maintain consistency in quality, quantity and presentation
- Created recipes and prepared advanced dishes
- Inspected kitchens to observe food preparation quality and service, food appearance and cleanliness of production and service areas
- Forecasted supply needs and estimated costs
Coffee and Equipment Sales and Service
Black Hills Coffee Company
02.2014 - 12.2017
- Communicated product quality and market comparisons by creating sales presentations.
- Increased sales volume and expanded product line to new retailers, and wholesalers.
- Engaged in product training, demonstrations, consumer awareness, branding and acquisition initiatives to raise awareness and revenues.
- Identified prospects' needs and developed appropriate responses along with suitable information on products and services.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
Kitchen Manager
Cactus Cafe And Lounge
06.1996 - 10.2013
- Spearheaded regular maintenance and repair operations to keep building and equipment in peak condition
- Hired, trained and managed all kitchen staff, including employee development, issuing disciplinary action and conducting performance reviews
- Helped general management develop prices based on inventory costs and portion sizes
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies
- Scheduled and received food and beverage deliveries, adhering to food cost and budget
- Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction
- Oversaw food preparation and monitored safety protocols
- Purchased food and cultivated strong vendor relationships
- Checked and tested foods to verify quality and temperature
- Wiped down counters using sanitizing spray to prevent cross-contamination among food items
- Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business
- Coordinated and organized all restaurant inventory
- Maximized quality assurance by completing frequent checks of line
Education
Associate of Applied Science - Hotel, Motel, And Restaurant Management
Penn Foster Career School
Scranton, PA06.2004
Associate of Science - Business Administration
University of South Dakota
Vermillion, SD05.1994
Skills
- Efficient and Detail-Oriented
- Multitasking and Prioritization
- Creative Problem Solving
- Responding to Difficult Customers
- Proactive Self-Starter
- Time Management
- Inbound and Outbound Calling
- Microsoft Office Suite
- Team leadership
- Kitchen leadership
- Food safety
- Inventory management
Timeline
Sous Chef
Delmonico Grill
11.2023 - 01.2025
Product Support Specialist
ASI, Inc.
06.2021 - 08.2023
Sous Chef
Sabatino's Italian Restaurant
11.2020 - 02.2021
Grill Line Cook
Buffalo Bodega
04.2020 - 10.2020
Main Grill Cook
Compass Group USA
01.2019 - 03.2020
Head Chef
Harry's Spaghetti Restaurant
08.2018 - 12.2018
Coffee and Equipment Sales and Service
Black Hills Coffee Company
02.2014 - 12.2017
Kitchen Manager
Cactus Cafe And Lounge
06.1996 - 10.2013
Associate of Science - Business Administration
University of South Dakota
Associate of Applied Science - Hotel, Motel, And Restaurant Management
Penn Foster Career School
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