Summary
Overview
Work History
Education
Skills
Timeline
Generic

JACINDA MONREAL

Las Vegas,NV

Summary

Highly enthusiastic customer service professional with 9 years client interface experience. Customer service and cash handling background. Detail-oriented and able to learn new tasks quickly and effectively. Personable and responsible cashier with 9 years in retail and customer service. Solid team player with upbeat, positive attitude. Dedicated customer service presentative motivated to maintain customer satisfaction and contribute to company success.

Hardworking Hostess offering 7 years of hospitality experience. Familiar with organizing seating for individuals or parties to maximize guest satisfaction. Demonstrates excellent communication, planning and problem-solving skills.

Overview

8
8
years of professional experience

Work History

Hostess/ Receptionist

Delmonico Steakhouse
Las Vegas, NV
04.2021 - Current
  • Greeted guests warmly upon arrival, seating them promptly.
  • Demonstrated strong interpersonal skills when interacting with customers.
  • Accurately recorded customer information into reservation system.
  • Created an enjoyable atmosphere by engaging in friendly conversation with guests.
  • Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
  • Escorted guests to seating area, furnished menus and highlighted daily specials.

Restaurant Hostess

Diablos Cantina
Las Vegas, NV
01.2019 - Current
  • Answered phones politely and promptly, accurately recording and confirming reservations.
  • Managed guest expectations by conveying optimal information about wait times, policies and specials.
  • Educated guests on daily specials and menu offerings, enabling decisions on appetizers, entrees and desserts.
  • Checked menus to verify current selection availability and cleanliness.
  • Maximized table turns and rotated seating for optimal guest satisfaction.
  • Kept tables neat, cleared away dirty dishes, wiped down surfaces and refreshed glasses.
  • Spotted VIP customers immediately and provided special treatment, including preferred tables.

Lead Hostess/Receptionist

Lagasse Stadium
Las Vegas, NV
08.2019 - 07.2020
  • Performed walked throughs during service to monitor guest satisfaction and advise serving and bussing staff of specific guest needs.
  • Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
  • Helped to plan and execute parties for more than 100 guests, including coordinating menus and preparing tables.
  • Collaborated with front of house staff to move tables and adjust seating to accommodate customers.
  • Delivered outstanding service and support from initial interaction to final departure, maintaining loyal clientele.
  • Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.

Restaurant Hostess

El Dorado Cantina
Las Vegas, NV
04.2019 - 09.2019
  • Monitored dining area to assess server capacity and estimate wait times.
  • Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
  • Accommodated guests with children and special needs to promote comfortable dining experience.
  • Greeted guests and sat customers at tables or in waiting areas.
  • Notified server after seating parties in section to facilitate prompt service.
  • Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.

Restaurant Hostess

Rockhouse
Las Vegas, Nevada
7 2018 - 04.2019
  • Welcomed and acknowledge all guests in a friendly, service-oriented manner.
  • Gave every customer immediate and undivided attention.
  • Stocked and maintained silverware, linen and condiments.
  • Helped buss tables and prepare for next guests.

Hostess

Rhumbar
Las Vegas, NV
3 2018 - 10 2018
  • Greet customers.
  • Provide any information customers ask for.
  • Check incoming customers ID's.
  • Seat customers in available seats/tables.
  • Assist servers when it is needed.

Cashier Sales Associate

True Religion
Las Vegas, NV
4 2016 - 7 2018
  • Provided professional and courteous service at all times.
  • Updated register logs.
  • Operated cash register with proficiency.
  • Worked with customer service to resolve issues.
  • Retrieved alternate items and sizes on request.
  • Answered incoming telephone calls with professional and knowledgeable responses.
  • Trained all new salesemployees on effective techniques.
  • Developed and executed sales promotions.

Sales Associate Cashier

Charlotte Russe
Las Vegas, NV
11.2015 - 10.2017
  • Greeted incoming customers and provided immediate assistance.
  • Listened to customer needs and preferences to provide accurate advice.
  • Retrieved alternate items and sizes on request.
  • Increased purchase totals by recommending additional items.

Education

HIGH SCHOOL DIPLOMA -

Cimarron-Memorial High School
2015

Associate of Arts - Criminal Justice

Eastern Gateway Community College
Steubenville, OH

Skills

  • Highly responsible and reliable
  • Exceptional interpersonal skills
  • Works well under pressure
  • Verbal/written communication
  • Upbeat, outgoing and positive
  • Ability to adapt oneself to new surroundings
  • Adaptive team player
  • Customer service expert
  • Active listening skills
  • Self-motivated
  • Cash flow management
  • Safe food handling

Timeline

Hostess/ Receptionist

Delmonico Steakhouse
04.2021 - Current

Lead Hostess/Receptionist

Lagasse Stadium
08.2019 - 07.2020

Restaurant Hostess

El Dorado Cantina
04.2019 - 09.2019

Restaurant Hostess

Diablos Cantina
01.2019 - Current

Sales Associate Cashier

Charlotte Russe
11.2015 - 10.2017

Restaurant Hostess

Rockhouse
7 2018 - 04.2019

Hostess

Rhumbar
3 2018 - 10 2018

Cashier Sales Associate

True Religion
4 2016 - 7 2018

HIGH SCHOOL DIPLOMA -

Cimarron-Memorial High School

Associate of Arts - Criminal Justice

Eastern Gateway Community College

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JACINDA MONREAL