Dean Johnson
Haysville,KS
Summary
Organized professional with successful history of managing competing priorities and meeting challenging performance targets. Works well under pressure to complete physically-demanding work. Safety-oriented team player with strong attendance record.
Overview
22
22
years of professional experience
Work History
Service Technician
Target Refrigeration Inc
Wichita, KS
08.2017 - Current
- Explained diagnostic findings to customers and outlined repair or service options.
- Efficiently troubleshot and repaired refrigeration equipment to cut company costs and maximize productivity.
- Trained customer employees and managers on machine use and maintenance.
- Performed maintenance duties and safely handled chemicals and solutions.
Technician
Icemasters
Wichita, KS
04.2016 - 07.2017
- Completed job reports and logs immediately following service calls
- Conducted tests of components and systems to evaluate performance and identify concerns
- Maintained quality assurance and customer satisfaction objectives
- Read manuals and manufacturer instructions to install and troubleshoot devices
Lead Technician
Gibbons Refrigeration
Wichita, KS
03.2000 - 03.2016
- Supervised end-user support efforts, designing policies to establish consistent service guidelines and reliable ticket resolution.
- Commissioned third-party vendors and technicians to augment on-site technical support assets.
- Maintained accurate records of malfunctions, installations, and service calls according to company guidelines.
- Validated adherence to best practices, quality standards and customer specifications.
- Tracked equipment and inventory, maintaining prescribed levels for technical equipment and supplies.
- Managed team performance by training, mentoring, disciplining and motivating employees
- Adhered to established policies and standards to safely complete projects
Education
High School Diploma -
Kingman High School
Kingman, KS1986
Skills
- Mechanical aptitude
- Diagnostics skill
- Troubleshooting ability
Timeline
Service Technician
Target Refrigeration Inc
08.2017 - Current
Technician
Icemasters
04.2016 - 07.2017
Lead Technician
Gibbons Refrigeration
03.2000 - 03.2016
High School Diploma -
Kingman High School
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