Dean Mangila
Melrose Park,IL
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
2
2
years of professional experience
Work History
Optical Store Manager
For Eyes Optical
River Forest, IL
10.2021 - Current
- Oversaw optician apprentice program to teach upcoming professionals valuable skills with real-world applications.
- Monitored general store systems, inventory databases, and operations to quickly identify and resolve issues or concerns.
- Checked finished eye wear to maintain optical standards, customer requirements, and special requests.
- Supervised and managed opticians using feedback, constructive conversations, and leading daily activities on sales floor.
- Interacted with customers to help determine or suggest best products to meet eye wear needs and achieve desired look.
- Boosted team engagement and workplace satisfaction using managerial and motivational skills.
- Explained prescriptions, optical terminology, and products to customers.
- Developed and rolled out new policies designed to bolster productivity and reduce overall remake costs.
- Mitigated business risks by working closely with staff members and assessing performance.
- Coordinated leadership workshops to educate team members on best practices to optimize productivity.
- Trained and guided team members to maintain high productivity and performance metrics.
- Interviewed and hired strong candidates for team openings, using newspapers, job boards and social media to find applicants.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Optical Sales Associate
For Eyes Optical
River Forest, IL
10.2020 - 10.2021
- Prepared patients for eyesight examinations by noting family medical histories, discussing vision problems and concerns and verifying insurance provider coverage.
- Recommended specific frames, lenses and lens coatings to suit client needs.
- Utilized AcuityLogic to prepare work instructions and orders for fabricating eyeglasses and grinding lenses.
- Explained benefits and features of available current eyewear to meet patient needs and preferences.
- Used pupilometer and digital measuring devices to measure clients' temple length, bridge and eye size, vertex distance, pupillary distance and optical centers of eyes.
- Answered telephone calls to schedule eye exams and answer pre-screening questions or inquiries.
- Listened to customer needs and desires to identify and recommend optimal products.
- Conducted product demonstrations to highlight features and redirect objections to positive aspects.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Used product knowledge, sales abilities and customer relations skills to drive substantial sales increases in photochromic and polarized lens products.
Team Member
Noodles & Company
River Forest, IL
08.2018 - 02.2019
- Pursued learning opportunities to advance knowledge and take on leadership position.
- Contributed to team success by completing jobs quickly and accurately.
- Maintained work structure by updating job requirements and job descriptions for positions.
- Worked different stations to provide optimal coverage and meet production goals.
- Assisted with in-store operations by disassembling delivery boxes, cleaning floors and dishwashing.
- Used proper techniques to prepare food and ingredients.
- Assisted other team members to achieve goals.
- Took orders, prepared meals and collected payments.
- Trained new employees by demonstrating tasks and coaching during daily activities.
- Monitored food temperatures and cooking equipment settings to maintain safety and prevent food-borne illness.
- Checked and restocked utensils and condiments in appropriate locations for guests.
- Became familiar with products to answer questions and make suggestions.
Education
High School Diploma -
Fenwick High School
Oak Park06.2015
Skills
- Business Leadership
- Performance Assessment
- Human Resources Oversight
- Staff Scheduling
- Sales Tracking
- Mathematical Calculation and Reasoning
- Employee Motivation
- Customer Service Management
- Decision Making
- Sales Coaching
- POS Terminal Operations
- Money Handling
- Staff training/development
- Employee reviews
- Delegation
- Dependable and Responsible
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Judge a man by his questions rather than his answers.
Voltaire
Timeline
Optical Store Manager
For Eyes Optical
10.2021 - Current
Optical Sales Associate
For Eyes Optical
10.2020 - 10.2021
Team Member
Noodles & Company
08.2018 - 02.2019
High School Diploma -
Fenwick High School
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