Christy Fitzgerald
Summary
Attentive Optician with 23 years of experience .Veteran at adjusting and repairing eyewear, explaining optical terminology and managing employees. Strong knowledge of eyewear brands, and pricing with focus on maximizing sales. Strong lab sills with edging, measurements, and trouble shooting. Everything is figureoutable!
Strong leadership and team player. I currently work with 4 doctors with an average of 140 appointments a day. Not all of the patients will need eyewear. Some come in for a friendly conversation. I enjoy listening and helping them with their needs. I have made many long term relationships.
An average month of sales would be 135 pair of glasses and $80K. I have a great relationship with our optical lab, frame reps, and pharmaceutical reps.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Optical Store Manager
Advanced Eye Care
02.2006 - Current
- Monitored industry trends to stay current with new products, technologies, and best practices in eye care management.
- Negotiated contracts with suppliers which resulted in cost savings without compromising on quality or selection of products available instore.
- Achieved sales targets consistently by motivating team members and implementing effective sales strategies.
- Resolved customer complaints promptly leading to increased repeat business from satisfied clientele.
- Collaborated with optometrists to offer comprehensive eye care services within the optical store setting.
- Enhanced store appearance by maintaining a clean, organized, and visually appealing environment.
- Maintained accurate financial records, including budgets, sales reports, and expense tracking for informed decisionmaking.
- Implemented efficient processes for tracking customer orders and ensuring timely delivery of eyewear products.
- Developed strong relationships with vendors to secure favorable pricing and exclusive products for the store.
- Managed inventory effectively for optimal product availability and reduced overhead costs.
- Interacted with customers to help determine or suggest best products to meet eye wear needs and achieve desired look.
- Checked finished eye wear to maintain optical standards, customer requirements and special requests.
- Explained prescriptions, optical terminology and products to customers.
- Recorded measurements, adjusted eye wear, and made changes based on customer feedback.
- Monitored general store systems, inventory databases and operations to quickly identify and resolve issues or concerns.
Education
High School Diploma -
Nocona High School
Nocona, TX05.1996
Skills
Optical knowledge
Frame adjustments
Laboratory Operations
Customer Relations
Goal Setting
Inventory Tracking and Management
Sales Promotion
Time Management
Team Leadership
Complex Problem-Solving
Certification
American Board of Opticianry Certification 2007-present
Timeline
Optical Store Manager
Advanced Eye Care
02.2006 - Current
High School Diploma -
Nocona High School
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