Dean McGowan
Audubon
Work Preference
Summary
Dynamic Outside Plant Technician with Verizon, skilled in fiber optic splicing and telecommunications troubleshooting. Proven track record of enhancing network reliability and customer satisfaction through effective problem-solving and leadership. Recognized for implementing process improvements that reduced downtime and for mentoring junior technicians in safety practices and teamwork.
Overview
42
42
years of professional experience
Work History
Outside Plant Technician
Verizon
Norristown, PA
03.1984 - Current
- Installed and maintained fiber optic and copper cables in outside plant environments.
- Conducted site assessments to ensure optimal installation locations for network infrastructure.
- Troubleshot and resolved service disruptions, enhancing customer satisfaction and service reliability.
- Collaborated with cross-functional teams to coordinate project timelines and resource allocation.
- Mentored junior technicians on safety protocols and technical procedures in field operations.
- Developed process improvements that reduced downtime during installation and maintenance tasks.
- Implemented best practices for compliance with industry standards in outside plant operations.
- Ensured accurate documentation of work performed through detailed record-keeping practices and clear communication with team members.
- Assisted management in determining project priorities, allocating resources effectively, and monitoring progress to ensure timely delivery of services.
- Enhanced the team''s overall productivity by actively participating in continuous improvement initiatives and sharing valuable insights from field experiences.
- Contributed to cost savings by identifying opportunities for process improvement in outside plant operations.
- Achieved high-quality results in cable splicing tasks by following established procedures while maintaining a strong attention to detail.
- Conducted regular audits of company-owned assets, ensuring proper inventory management and utilization of materialsresources.
- Improved efficiency in field operations by training junior technicians on best practices for outside plant work processes and safety protocols.
- Reduced network downtime through preventive maintenance measures and swift response to emergency repairs.
- Assisted in minimizing service disruptions during natural disasters by participating in proactive disaster recovery planning initiatives.
- Strengthened operational readiness by supporting routine testing activities aimed at validating the functionality of newly installed equipment.
- Consistently met safety standards by adhering to strict protocols during the installation, repair, and maintenance tasks.
- Maintained up-to-date knowledge of industry trends and best practices, implementing innovative solutions to enhance overall network performance.
- Supported successful network expansion efforts through diligent installation of new fiber optic lines and equipment upgrades.
- Responded to service requests during and after business hours.
- Planned layouts and ran cable into buildings and through walls, attics, and crawl spaces.
- Read blueprints and schematics to correctly place equipment.
- Located and repaired line faults to maintain existing network without causing signal failure interruptions.
- Worked closely with network administrators and server engineers to deliver quality service.
Education
MBA - Business Administration And Management
Eastern University
PA06-2002
Skills
- Underground construction
- Fiber optic terminations
- Fiber optic splicing
- Telecommunications troubleshooting
- Aerial line work
- Network infrastructure maintenance
- Troubleshooting and repair
- Safety awareness
- Equipment safety
- Safety practices
- Documenting activities
- Engineering plans
- Teamwork
- Teamwork and collaboration
- Customer service
- Problem-solving
- Leadership skills
- Multitasking
- Multitasking ability
- Reliability
- Excellent communication
- Organizational skills
- Safety procedures
- Physical fitness
- Self motivation
- Written communication
Accomplishments
- Supervised team of [Number] staff members.
- Resolved product issue through consumer testing.
Affiliations
- Freemason
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Languages
English
Native or Bilingual
Timeline
Outside Plant Technician
Verizon
03.1984 - Current
MBA - Business Administration And Management
Eastern University