Dean Rossi
East Longmeadow High School
East Longmeadow,USA
1
Certification
40
years of professional experience
Results-oriented business and retail professional with experience serving hundreds of customers daily in high-volume environments. Demonstrated leadership by spearheading digitization initiatives at MassMutual and training department teams to improve time management and efficacy. Adept at customer advocacy, relationship management, and operational efficiency across food service, healthcare, and financial sectors. Recognized for exceptional organizational, interpersonal, and project management skills. Authorized to work in the US for any employer
Work History
Head Cook
9 Months- Delivered friendly, efficient service to hundreds of students and staff daily by leveraging strong communication skills in a high-volume environment.
- Ensured inventory accuracy and smooth service flow by maintaining strict attention to detail while managing food service inventory and high-traffic service lines.
- Demonstrated consistent professionalism and maintained a calm demeanor during peak rush hours, ensuring reliable service under pressure.
- Managed competing priorities in a fast-paced, customer-facing setting, achieving efficient operations through effective multi-tasking.
Home Health Care Aide
3 Years 3 Months- Maintained a safe environment by caring for the daily basic needs of a limited mobility client, ensuring comfort and well-being.
- Provided physical support for transitions, improving client mobility and safety during daily activities.
- Prepared dysphagia diet with texture-modified foods, enhancing nutritional intake for client with limited swallowing capacity.
- Managed client's medication and daily intake schedule, ensuring adherence to prescribed regimens.
- Coordinated and scheduled doctor appointments, provided transportation, and communicated health concerns with healthcare professionals to support client health.
- Engaged client in daily activities such as puzzles, television, and weekly car trips, promoting mental stimulation and quality of life.
Operational Support Specialist
29 Years 11 Months- Managed and organized restricted client policies, facilitating timely service to insurance agents and improving workflow efficiency.
- Led an initiative to digitize and index paper policies, reducing retrieval time and contributing to efficient policy acquisition.
- Spearheaded the review and indexing of digital policy files, enhancing agent access and client service efficiency.
- Developed training materials and conducted training sessions for department members, accelerating adoption of new digitization processes.
- Trained and empowered the team to handle high-capacity agent requests through comprehensive documentation and training sessions, increasing departmental capability.
- Enhanced time management in resolving file delivery challenges by leveraging digitized files and collaborating with colleagues to eliminate redundancy in departmental reports.
Kitchen Service Specialist
1 Year 11 Months- Delivered high-quality customer service within a fast-paced, high-volume environment, ensuring guest satisfaction.
- Communicated effectively with colleagues and management to ensure smooth kitchen operations and timely food delivery.
- Adhered to strict food safety protocols during food preparation, assembly, and presentation, maintaining health standards.
- Assisted with inventory control and streamlined stock ordering processes, reducing shortages and waste.
- Demonstrated initiative by taking on additional tasks beyond assigned duties, contributing to overall team success.
Transportation Specialist
1 Year 11 Months- Safely transported passengers with disabilities, ensuring their comfort and well-being throughout each trip.
- Operated wheelchair lifts and securely fastened wheelchairs, guaranteeing safe transit for all passengers.
- Communicated transport details via radio dispatch, maintaining efficient coordination and timely service.
- Adhered to schedules while driving designated routes, providing reliable and timely passenger transportation.
- Conveyed senior citizens and individuals with disabilities to medical appointments, supporting their access to essential care.
Dairy/Grocery Clerk
4 Years 11 Months- Ensured quality and accuracy of dairy deliveries through meticulous inspection, reducing errors and spoilage.
- Maintained optimal inventory levels by placing timely restocking orders, optimizing product availability for customers.
- Uphold rigorous standards of cleanliness and sanitation within the dairy department, guaranteeing freshness and safety of products.
- Provided personalized customer assistance and product recommendations, enhancing the overall shopping experience.
- Collaborated with team to craft appealing displays and execute successful promotions, increasing product visibility and sales.
Education
Associate's Degree - Business Administration
Skills
Inventory management
Food safety compliance
Time management
Quality assurance
Team leadership
Supervising experience
Training Development
Task prioritization
Process improvement
Customer service
Microsoft Excel
Microsoft Outlook
Microsoft Word
\
Certification
- ServSafe Certification
- October 2025 to October 2030
- Certification to safely handle food, prevent illness, and follow Massachusetts public health laws. Specific areas of certification include:
- Safe Food Handling: Proper temperatures for cooking, holding, cooling, and reheating food.
- Cross-Contamination: Preventing contact between raw meats and ready-to-eat items.
- Cleaning and Sanitizing: Correct methods for washing dishes, surfaces, and equipment.
- Personal Hygiene: Handwashing protocols and employee illness guidelines.
- Allergens
- Driver's License
Timeline
Head Cook
East Longmeadow High School
09.2025 - 06.2026Read More
Home Health Care Aide
Healthcare
12.2021 - 03.2025Read More
Operational Support Specialist
MASSMUTUAL FINANCIAL GROUP
01.1992 - 12.2021Read More
Kitchen Service Specialist
Tommaso's Restaurant
01.1991 - 12.1992Read More
Transportation Specialist
Humes Transportation
01.1990 - 12.1991Read More
Dairy/Grocery Clerk
BIG Y GROCERY STORES
01.1986 - 12.1990Read More
Business Administration Holyoke Community College
Associate's Degree from Business Administration
Read More