Dean Whitmore

• • Delivers top-tier customer service ensuring a positive and seamless user experience.
  • Resolves a high volume of complex support tickets, including troubleshooting and account-related issues.
  • Consistently maintains a strong CSAT score
  • Demonstrates strong problem-solving skills and a great multi-tasker

• Successfully closed over 1,000 licensing contracts from initial
contact to completion.
• Prospected and established long-lasting partnerships,
consistently exceeding monthly sales goals.
• Managed and prioritized pipelines to ensure timely
communications and follow-ups.
• Negotiated high-value contracts with top-tier clients, fostering
trust and satisfaction.

• Onboarded and managed nearly 2,000 clients, ensuring seamless integration onto the platform.
• Acted as the primary point of contact for all clients and publishers, addressing inquiries and resolving technical issues through the Zendesk
ticketing system.
• Spearheaded process improvements, streamlining internal workflows for greater efficiency.
• Developed an Excel-based relationship dashboard to track
client satisfaction and engagement.