Steve Tyson
Erwin,NC
Summary
Operations and customer support professional with experience coordinating routes, processing orders, resolving issues, and keeping billing and compliance tasks accurate. Known for working with sales, drivers, and technical teams to support efficient service, clear communication, and smoother day-to-day operations.
Overview
10
10
years of professional experience
Work History
Customer Support Representative
Static Control Components Inc.
2026.03 - Current
- Collaborated with technical team to troubleshoot customer issues, improving resolution times and customer experience.
- Delivered product information to customers, enhancing their understanding and satisfaction.
- Tracked orders, processed credit reversals, accepted payments, managed recalls, and rerouted orders to ensure efficient order fulfillment.
- Answer phones through standard office phones and Microsoft Teams calls.
- Working closely with the sales team to ensure customers have the correct pricing and are quoted properly.
- Keeping track of purchase orders of stock to ensure proper times of restock of out-of-stock product.
- Routing packages from multiple warehouses and splitting orders.
- Monitored discontinued items and informed customers.
- Knowledge of forwarding addresses, drop shipments, direct shipments, and international shipments as well as orders requiring 2 day air, overnight, and weekend requirements.
- Knowledge of quoting freight and reaching out to multiple transporters for the best freight options.
- Making sure to use Google translate and Outlook translate when doing international orders.
- Knowledge of Microsoft Business Center to conduct orders, keep track of PO's, Sales Orders, inventory, track shipments, run invoices, look up quotes, process payments, and run credit memos.
Industrial Services Router
Noble Oil
2023.12 - 2026.02
- Organized truck routes to optimize delivery schedules.
- Scheduled overnight plans and coordinated with drivers to ensure smooth operations.
- Called customers in advance to confirm readiness for scheduled arrivals, ensuring efficient service delivery.
- Cold calling "Will Call" customers to help build more full and efficient routes.
- Helping sales with order reconciliation to ensure customers are billed properly within this department.
- Assisted sales in establishing competitive pricing for vac services to enhance market positioning.
- Tracked waste management and created purchase orders for vendor offloads to ensure compliance.
- Keeping track of drivers in Samera and making sure their logs and hours are in compliance.
- Talking with drivers and bringing attention to any needs or concerns they have to the proper people.
- Making sure the drivers get the schedule the night before with details of the stops they're going to so that they're informed and know what they're getting into for the next day.
- Helping train associates in customer service and sales on our Vac pricing and how our operations work in IS as far as Q2C, Route Planner, Waste Tracking, etc.
Operations Specialist
Waste Management
2019.04 - 2023.11
- Help with routing of trucks and scheduling next day hauls for trucks.
- Coordinated driver and truck lineup for next-day hauls through collaboration with the dispatch team.
- Communicate with drivers and dispatch to resolve any issues that may occur on route using communication tools such as Fuze/Microsoft Teams/etc.
- Confirm routes at the end of the day and correct any errors.
- Make sure drivers are meeting efficiency goals.
- Make sure efficiency goals were attainable for drivers.
- Made sure all drivers stayed within DOT hours compliance.
- Kept track of all employees' hours via Kronos and made sure they were coded properly to the right line of business.
- Weigh trucks in and out.
- Taking payments for loads dumped at the transfer station.
- Make sure that all licenses and certifications for transfer station are submitted to state and local counties to stay in compliance.
- Making sure hauling permits are up to date with state and local code. Sending in end of day reports to management.
- Verified the accuracy of ticket entries and closed them efficiently.
- Fill out the Service call sheet in the mornings for our site and report out to the market area of our metrics.
- Led the site during supervisor's absence, managing staff and operations effectively.
- Called customers and handled compliance with our drivers, equipment, or service.
- Made billing corrections to tickets that closed automatically within the system.
- Provided support by covering multiple sites to ensure continuous operations. Raleigh, Fayetteville, and Siler City.
- Maintained accurate documentation in accordance with Waste Management's policies and procedures.
- Trained employees on operational procedures to ensure compliance and efficiency.
- Helped keep track of inventory for the maintenance shop and office.
Operations Manager
Shotwell
2016.05 - 2019.04
- Assisted manager in routing and scheduling trucks for next day to optimize operations.
- Executed data entry and tracked all trucks entering and exiting the dumping yard to ensure accurate records.
- Preparing frequency reports for customers making multiple trips daily
- Tracking of dumped materials into yard, out to the main facility, and to the landfill.
- Prepare reports for the supervisor of all data from the site.
- Weekly invoicing
- Provided customer service by addressing inquiries and resolving issues.
- Handled incoming phone calls to provide information and support to customers. with incoming calls from potential customers.
- Make sure permits are up to date with city, county, and state
- Verified customer checks for accuracy and ensured timely deposit in the bank after closing.
- Make sure gates were open and locked up at opening and closing of each business day.
Education
Associate of Applied Science - Entertainment Technology (emphasis on Recording/Audio Engineering)
Guildford Technical College
High Point, NC2015-01
Highschool Diploma - General Education
Apex High School
Apex, NC2010-06
Skills
- Customer service
- Client Relationship Management
- Account Management
- Customer Account Management
- Order processing
- Order reconciliation
- Payment processing
- Invoice processing
- Freight quoting
- Shipping and receiving
- Logistics
- Data Entry
- Data management
- Microsoft Business Center
- Power BI analysis
- Experience in managing staff hours in Kronos/UKG
- Noble Oil systems expertise
- Troubleshooting software
- Ticketing systems
- Service schedule coordination
- Tracking and documentation
- Recordkeeping skills
- Compliance reporting
- Problem solving
- Issue Resolution
- Issue and resolution tracking
- Clear communication
- Ability to interact effectively
- Professional demeanor
- Team collaboration
- Conflict management
- Interpersonal skills
- Task prioritization
- Multitasking
- Decisive thinking
- Thrives under pressure
- Organizational abilities
- Process improvement
- Report generation
- Report preparation
- Inbound call answering
- Accuracy and efficiency
- Proficient in Mac and Windows formats
- Microsoft Office (Excel, Word, PowerPoint, Outlook, Teams)
- Decisive thinking
- Problem-solving skills
- Teamwork
- Process improvement
- Report preparation
- Tracking and documentation
- Interpersonal skills
- Operational Compliance
- Customer Account Management
- Organizational abilities
- Incident response
- Time management
LEADERSHIP
- Ability to manage multiple projects simultaneously and meet tight deadlines, while maintaining the highest standards of quality and performance.
- Ability to manage multiple people at once and ensure that the team works together and efficiently.
- Ability to be personable to co workers and employees and understand their needs, while staying firm when needed to maintain the company's goals.
- Willing to show leadership through the actions of my work and not just bark orders to employees.
- Experience with interviewing candidates.
- Flexibility and accountability.
Timeline
Customer Support Representative
Static Control Components Inc.
2026.03 - Current
Industrial Services Router
Noble Oil
2023.12 - 2026.02
Operations Specialist
Waste Management
2019.04 - 2023.11
Operations Manager
Shotwell
2016.05 - 2019.04
Associate of Applied Science - Entertainment Technology (emphasis on Recording/Audio Engineering)
Guildford Technical College
Highschool Diploma - General Education
Apex High School