HANNAH WOOD
Knoxville,TN
Summary
Energetic and driven candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals with attention to customer experience and business success.
Overview
4
4
years of professional experience
2
2
years of post-secondary education
Work History
Customer Support Representative
Junkfood Custom Arcades Johns
Creek, Georgia
03.2020 - Current
- Interacts with over 10,000 customers daily via shop contact form, social media platforms, discord, and email.
- Shared strategic insights with interdepartmental teams regarding customer experience and service-related trends to improve service delivery..
- Answered product and service questions, suggesting other offerings to attract potential customers.
- Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
Sales Ambassador
Orange Theory Fitness
Milton, Georgia
12.2019 - 04.2020
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
- Used product knowledge, sales abilities and customer relations skills to drive substantial sales increases in memberships and heart monitor products.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
Busser and Barback
Ceviche Taqueria
Milton, Georgia
10.2018 - 08.2019
- Handed dishes and meals for hundreds of guests daily, organized table formations, cleaned main dining area before during and after shifts, rolled silverware, cleaned dishes to be given to dish crew, greeted guests at seats with appetizers.
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
- Developed excellent relationships with managers and fellow team members to support team success and positive work environment.
- Worked well in diverse team settings by partnering with others to complete tasks.
HandCrafted Potter
Lisa Rae Designs
Atlanta, Ga
- Crafted hundreds of individual pieces of pottery daily, glazed pieces multiple times with various designs by hand, handed fragile materials in the warehouse, carefully packaged orders to be sent world wide.
- Maintained internal and industry-mandated records, updated daily logs and organized supplies to promote efficiency and team productivity.
- Operated gas or electric kilns to fire pottery pieces.
- Learned new skills and applied to daily tasks to improve efficiency and productivity.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Community Service Vounteer
HandsonAtlanta, HelpingHands
Atlanta Atlanta, Georgia
Education
Bachelor of Science - Therapeutic Recreation
The University of Tennessee, Human Sciences
Knoxville, TN 08.2020 - Current
Skills
Business development and planning
Sales Reporting
Analytical problem solver
Account management
Sales processes
Timeline
Bachelor of Science - Therapeutic Recreation
The University of Tennessee, Human Sciences
08.2020 - Current
Customer Support Representative
Junkfood Custom Arcades Johns
03.2020 - Current
Sales Ambassador
Orange Theory Fitness
12.2019 - 04.2020
Busser and Barback
Ceviche Taqueria
10.2018 - 08.2019
HandCrafted Potter
Lisa Rae Designs
Community Service Vounteer
HandsonAtlanta, HelpingHands