Deana Dukes
Fontanelle
Overview
24
24
years of professional experience
Work History
PTF Clerk
USPS
Greenfield
12.2022 - Current
- Processed incoming mail and packages for efficient distribution to various departments.
- Maintained accurate records of shipments and deliveries using tracking systems.
- Implemented safety procedures while handling materials and equipment on-site.
- Supported customer service by responding to inquiries about mail services.
- Answered customer inquiries via phone or email in a timely manner, providing accurate information as needed.
- Provided excellent customer service at all times by addressing individual needs promptly and courteously.
Office Manager
Nodaway Ag Center
Greenfield
09.2010 - 11.2022
- Managed daily office operations and maintained effective communication among teams.
- Oversaw inventory management and ordered supplies to ensure operational efficiency.
- Implemented office procedures to enhance workflow and streamline administrative tasks.
- Maintained accurate records of expenses and processed invoices for timely payments.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Monitored payments due from clients and promptly contacted clients with past due payments.
Account
Manager
West Des Moines
08.2006 - 09.2010
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Delivered and sold information through a variety of internet, satellite, and direct data connections to all agriculture related industries
- Developed efficient and affordable solutions to help customers make smarter and easier business decisions
- Provided news, markets and weather information to Agribusinesses
- Contacted potential customers on a daily basis
- Generated revenue that exceeded monthly goal requirements since hired
- Received companies President Club award every year for exceeding the revenue required goal
Inside Sales Representative
CST, Inc
Des Moines
08.2001 - 07.2006
- Managed customer accounts and maintained relationships to drive sales growth.
- Provided product information and solutions to meet customer needs effectively.
- Conducted market research to identify potential leads and opportunities for sales.
- Utilized CRM software to track sales activities and customer interactions efficiently.
- Coordinated follow-ups with clients to ensure satisfaction and address inquiries promptly.
Education
Bachelor of Science - Marketing
Northwest Missouri State University
Maryville, MO08-1998
Skills
- Mail processing
- Package tracking
- Safety procedures
- Inventory management
- Office administration
- Customer relationship management
Timeline
PTF Clerk
USPS
12.2022 - Current
Office Manager
Nodaway Ag Center
09.2010 - 11.2022
Account
Manager
08.2006 - 09.2010
Inside Sales Representative
CST, Inc
08.2001 - 07.2006
Bachelor of Science - Marketing
Northwest Missouri State University