Kimberly Whitehurst
Bangor
Summary
Dedicated professional with strong customer service skills and experience in inventory management. Committed to ensuring compliance and optimizing workflows to enhance operational efficiency.
Overview
14
14
years of professional experience
Work History
PTF Clerk
United States Post Office
Saugatuck
04.2020 - 02.2026
- Sorted and distributed incoming mail to appropriate routes and delivery points.
- Assisted customers with postal services and addressed inquiries effectively.
- Maintained inventory of postage supplies and assisted in inventory management.
- Ensured compliance with postal regulations during daily operations.
- Collaborated with team members to streamline workflow in busy periods.
- Trained new employees on sorting procedures and customer service standards.
- Managed outgoing packages, ensuring proper labeling and documentation were completed.
- Assisted customers with product selection, order placement and returns.
- Provided excellent customer service at all times by addressing individual needs promptly and courteously.
- Monitored stock levels on a daily basis to ensure adequate supplies of products were available for purchase.
- Resolved conflicts between customers in a professional manner while adhering to company policies.
- Organized store shelves to maintain neatness and restocked merchandise as needed.
- Greeted customers warmly upon entering the store and provided helpful advice when requested.
- Verified prices and item descriptions against invoices to ensure accuracy in pricing items.
- Maintained a clean working environment by sweeping floors, dusting shelves and wiping down counters.
- Operated cash registers accurately and efficiently while processing customer transactions.
- Answered customer inquiries via phone or email in a timely manner, providing accurate information as needed.
- Processed payments and handled cash using point of sale (POS) computer system.
- Operated mail processing equipment and manually sorted mail.
- Sold stamps, services and packaging.
- Help customers fill out change of address forms and reports for lost or stolen mail.
- Offered support and advice to newer personnel to improve performance.
- Set goals and operating procedures that maximized employee effectiveness.
- Optimized area coverage by setting and adjusting effective schedules.
- Handled undeliverable mail in accordance with established procedures.
- Obtained receipts for registered and certain insured mail.
- Weighed parcels, calculating costs based on type, total weight and final destination.
- Improved customer satisfaction by planning more effective routes and updating service standards.
Chemical Technician
Perrigo
Allegan
01.2019 - 04.2020
- Operated laboratory equipment for chemical analysis and formulation testing.
- Conducted quality control tests to ensure product compliance with safety standards.
- Maintained accurate records of experiments, procedures, and results in lab notebooks.
- Collaborated with team members to troubleshoot and resolve technical issues efficiently.
- Assisted in developing new formulations for over-the-counter pharmaceutical products.
- Prepared chemical solutions following precise specifications and safety protocols.
- Monitored inventory levels of raw materials and supplies for laboratory operations.
- Replenished laboratory supplies and maintained equipment to support optimal productivity.
- Monitored safety standards in the lab to ensure compliance with regulations.
- Documented test procedures, methods, results, and conclusions in reports for review by senior staff members.
- Conducted laboratory experiments, such as mixing chemicals and monitoring reactions.
- Assisted with training new employees on proper techniques when handling hazardous materials.
- Calibrated instruments to ensure accuracy of measurements taken during experiments.
Assembly
Challenge Manufacturing
Holland
05.2014 - 12.2018
- Trained new employees regarding equipment operation and product assembly.
- Maintained accurate inventory records of all materials used during assembly process.
- Assisted in the development of new assembly processes and procedures.
- Provided technical guidance regarding assembly methods and techniques when needed.
- Assisted in troubleshooting mechanical problems related to the assembly process.
- Ensured that all components met the requirements for assembly operations.
- Operated various hand tools and machines during assembly process.
- Documented changes made during the assembly process of chassis components.
- Followed detailed assembly instructions, processes, and procedures for product assembly.
- Receive incoming materials and supplies needed for assembly operations.
- Checked for accuracy of assembly parts, fit and finish.
Computer Technician
United States Air Force
Prescott
11.2011 - 12.2012
- Installed and configured computer systems for operational readiness.
- Diagnosed hardware and software issues to ensure mission success.
- Provided technical support to personnel for various computing needs.
- Maintained inventory of computer parts and peripherals for efficient operations.
- Collaborated with team members on technology upgrades and installations.
- Trained staff on new systems and software applications effectively.
- Implemented troubleshooting procedures to resolve technical problems quickly.
- Ensured compliance with cybersecurity protocols during system maintenance tasks.
- Installed operating systems including Windows 7, 8, 10, Linux and Mac OS X on desktops and laptops.
- Performed basic network troubleshooting and maintenance activities.
- Upgraded computers with new hardware components like processors, RAMs.
- Troubleshot devices to identify and solve issues with hardware or software performance.
- Installed, configured and maintained computer hardware, software systems, networks and peripherals.
- Resolved customer complaints regarding the performance of their computers or other devices.
- Repaired malfunctioning laptop computers by replacing parts such as motherboards, hard drives, memory modules.
- Configured computers to network drivers and connected to printers and other peripheral equipment.
- Created backup images of customers' data files onto external storage devices.
- Troubleshot complex technical problems related to hardware components, operating systems and applications.
- Diagnosed issues with existing computer systems and identified solutions to resolve them.
Education
High School Diploma -
Mingus Union High School
Cottonwood05-2011
Some College (No Degree) - Psychology
Lake Michigan Community College
Benton Harbor, MISkills
- Mail sorting
- Customer service
- Inventory management
- Postal regulations
- Route optimization
- Team collaboration
- Safety compliance
- Equipment operation
- Problem solving
- Quality control
- Technical troubleshooting
- Mail processing
- Product assembly
- Effective communication
- Conflict resolution
- Employee training
- Customer Service Recovery
- Customer service management
- Adherence to high customer service standards
- Customer service understanding
- Customer service standards
- Superb customer service
- Customer service monitoring
- Sales and customer service
- Excellent customer service
- Customer service and care
- Customer service experience
- Attentive customer service
- Customer service excellence
- Customer service and support
Timeline
PTF Clerk
United States Post Office
04.2020 - 02.2026
Chemical Technician
Perrigo
01.2019 - 04.2020
Assembly
Challenge Manufacturing
05.2014 - 12.2018
Computer Technician
United States Air Force
11.2011 - 12.2012
High School Diploma -
Mingus Union High School
Some College (No Degree) - Psychology
Lake Michigan Community College