Rafael Garcia
Wortham,Texas
Summary
Dynamic and professional individual with a proven track record at the United States Post Office. Adept in providing exceptional customer service and efficiently sorting mail. Excelled in enhancing operational efficiency and fostering team collaboration. Skilled in utilizing technology for effective data management, showcasing strong critical thinking. Demonstrated expertise in resolving complex customer issues, resulting in significant trust and loyalty.
Overview
23
23
years of professional experience
Work History
Ptf Clerk Ssda
United States Post Office
08.2023 - Current
- Handled difficult customer situations calmly, resolving issues effectively without escalation or negative impact on operations.
- Assisted in training new employees on proper procedures for handling mail and packages, ensuring consistency in quality of service.
- Collaborated with team members to complete daily tasks efficiently, resulting in increased overall performance.
- Optimized efficiency by quickly adapting to changes in USPS policies, processes, and technology updates.
- Developed positive relationships with customers through friendly interactions, gaining trust and loyalty over time.
- Upsold postal services like insurance and tracking.
- Used computer systems to track packages and update client information.
- Managed high volumes of mail during peak seasons while maintaining a strong focus on customer satisfaction.
Meter Reader /operator
City of Mexia
02.2002 - 07.2022
- Collaborated with team members to troubleshoot complex issues related to meters and data discrepancies.
- Obtained Class C Water Distribuition license and CSI certification
- Checked accuracy of meters against previous data and kept detailed reports of inconsistencies.
- Repaired non-functioning meters and tested to verify operational status.
- Attended safety meetings and took part in safety awareness trainings and programs.
- Enhanced overall efficiency by utilizing handheld devices for quick data entry during site visits.
- Contributed to safety initiatives by promptly reporting damaged or malfunctioning meters for repair or replacement.
- Enhanced billing efficiency by promptly submitting accurate meter readings, ensuring timely invoicing for customers.
- Maintained professional relationships with clients while performing on-site visits, fostering a positive company image.
- Answered questions regarding meter readings and deescalated situations regarding tickets or other information.
- Conducted quality control assessments on newly installed meters, verifying proper functionality before releasing them into active service routes.
- Assisted in training new hires, sharing best practices for accurate and efficient meter reading processes.
- Supported efficient route planning with thorough documentation of meter locations and access points.
- Trained new meter readers to apply best practices and comply with safety procedures.
- Checked for leaks or damage to identify and report potential issues affecting service quality or billing accuracy.
- Utilize GPS technology to locate customers accurately and avoid delays.
- Educated customers to provide information on energy conservation techniques.
- Used Software to transfer collected data to company databases daily.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Self-motivated, with a strong sense of personal responsibility.
Education
Diploma - Basics
Mexia High School
Mexia, TX05.1998
Skills
- Multitasking proficiency
- Critical thinking
- Filing and archiving
- Document preparation
- Professionalism and discretion
- Cash handling experience
- Handling and sorting mail
- Package handling
- Loading and unloading
- Workplace safety
- Team collaboration
- Verbal/written communication
- Postal regulations
- Distribution services
- Retail sales
- Shipping procedures
- Sorting procedures
- Computer savvy
- Mail sorting
- Tracking protocols
- Customer service
- Cash handling
Languages
Spanish
Native or Bilingual
Timeline
Ptf Clerk Ssda
United States Post Office
08.2023 - Current
Meter Reader /operator
City of Mexia
02.2002 - 07.2022
Diploma - Basics
Mexia High School
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