Samantha Freeman
Humble,TX
Summary
Dedicated City Letter Carrier with the United States Post Office, recognized for exceptional customer service and efficient package handling. Demonstrated safe driving and weather preparedness while ensuring timely deliveries. Enhanced customer satisfaction through accurate mail delivery and effective communication, fostering trust in the postal service. Trained new employees, promoting teamwork and operational excellence.
Overview
9
9
years of professional experience
Work History
City Letter Carrier
United States Post Office
09.2016 - Current
- Displayed a strong work ethic and punctuality, consistently arriving on time for scheduled shifts and completing deliveries in an efficient manner.
- Provided exceptional customer service, addressing inquiries regarding mail and package deliveries.
- Improved customer satisfaction by delivering mail accurately and efficiently to city residents.
- Picked up outgoing mail from letter boxes and in person from customers.
- Navigated through various weather conditions safely while ensuring the prompt delivery of mail items.
- Planned and cased mail in sequence of delivery for designated route.
- Enhanced the public''s trust in the postal service by conducting all assigned tasks with professionalism and integrity while representing the organization.
- Adhered to all postal regulations and guidelines when handling sensitive materials such as restricted mail items or hazardous substances.
- Ensured timely delivery of packages and parcels by adhering to established routes and schedules.
- Reduced instances of misdelivered mail by verifying addresses before handing off items to recipients during delivery rounds.
- Engaged customers with pleasant demeanor and offered to help with mail-related issues.
- Collaborated with fellow letter carriers to ensure complete coverage of assigned routes during absences or vacations.
- Used portable devices to maintain system records by scanning items delivered to homes and businesses.
- Trained new employees on proper procedures for sorting, organizing, and delivering mail within designated areas effectively.
- Collected mail from letter boxes on specific route both on foot and by vehicle.
- Identified undeliverable mail items, completing necessary documentation for return to sender or forwarding accordingly.
- Supported the overall mission of the postal service by maintaining integrity when handling confidential information found within mailed items.
- Pleasantly greeted and engaged customers, assisting with any mail-related issues.
- Picked up and delivered mail on time each day, taking into consideration weather and road conditions.
Education
High School Diploma -
Westbury High School
Houston, TX06-1989
Skills
- Package handling
- Safe driving
- Memory recall
- Weather preparedness
- Efficient delivery
- Handheld device operation
- Delivery speed
Timeline
City Letter Carrier
United States Post Office
09.2016 - Current
High School Diploma -
Westbury High School
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