Deana Farley
West Warwick,RI
Summary
Dynamic customer service professional with extensive experience at Walmart and Speedway Gas Station. Proven ability to exceed sales targets through upselling and exceptional active listening. Skilled in data entry and critical thinking, consistently delivering positive customer experiences while maintaining financial integrity and organized environments.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Family Dollar
West Warwick, RI
04.2025 - Current
- Resolved customer inquiries efficiently, ensuring satisfaction and loyalty.
- Processed transactions accurately, maintaining store's financial integrity.
- Utilized point-of-sale systems for efficient checkout operations.
- Maintained organized sales floor by restocking and arranging products neatly.
- Responded to customer requests for products, services, and company information.
Lead Customer Service Representative
Speedway Gas Station
West Warwick, RI
12.2022 - 03.2025
- Trained, oversaw, and mentored new team members to strengthen performance and job expertise.
- Successfully managed multiple priority tasks while maintaining excellent attention to detail under tight deadlines.
- Exceeded sales targets by upselling products or services during routine customer interactions.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
Customer Service Representative
Walmart
Coventry, RI
01.2017 - 09.2022
- Resolved customer inquiries efficiently, ensuring satisfaction and loyalty.
- Processed transactions accurately, maintaining store's financial integrity.
- Utilized point-of-sale systems for efficient checkout operations.
- Maintained organized sales floor by restocking and arranging products neatly.
- Responded to customer requests for products, services, and company information.
Laundry Attendant
Spin-It Laundromat
West Warwick, RI
11.2022 - 12.2022
- Maintained a clean and organized work environment, ensuring optimal productivity and minimal downtime.
- Set up wash and dry cycles with appropriate settings such as spin speed, temperature, and cleaning agents.
- Supported team members in completing tasks efficiently, fostering a positive and collaborative work atmosphere.
- Assisted with cleaning and maintenance of laundry equipment to keep machines in proper working order.
Education
High School Diploma - Business Information Processing
West Warwick High School
West Warwick, RI06.1997
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
Timeline
Customer Service Representative
Family Dollar
04.2025 - Current
Lead Customer Service Representative
Speedway Gas Station
12.2022 - 03.2025
Laundry Attendant
Spin-It Laundromat
11.2022 - 12.2022
Customer Service Representative
Walmart
01.2017 - 09.2022
High School Diploma - Business Information Processing
West Warwick High School