Deana Gibbs
Denver,CO
Summary
Accomplished detail-oriented professional with a solid background in technical billing analysis and managing large complex projects. Accustomed to difficult mandates, and tight deadlines. Adept in collaborating cross functionally to define, develop policies and procedures to improve productivity, efficiency, and accuracy.
Overview
19
19
years of professional experience
Work History
Revenue Assurance Analyst 3
Comcast
03.2014 - Current
- Leads/manage multiple projects simultaneously to ensure timely completion according to specifications and objectives
- Works cross-functionally to implement key projects
- Interfaces with other departments to leverage data for their respective business needs
- Provides analytics and support to help drive operational efficiencies
- Develop and update business training and process documents to improve market and operational efficiency
- Proven record of year over year gains in revenue, credit adjustment reduction
- Develop and maintain data integrity audits for Revenue Assurance Team
- Integration of data from multiple external sources into unified reports with the purpose of understanding or making conclusions from the data for decision making
- Analytical support of actual results against budget and feasibility of proposed business strategies
- Helps to define success metrics for each region and establishes a plan to track, monitor, and measure the success of those metrics
- Monitoring analysis and implementation of business rules and/or internal controls through the Division to ensure accurate subscriber billing across the revenue lifecycle
- Recommend and Validate all CSG billing changes/updates as it relates to service code mapping, pricing, verbiage to ensure accurate and clear customer statements
- Identifies issues, process improvement, auditing, control testing, root case analysis.
Engineer 2/Addressability
Comcast
10.2011 - 03.2014
- Billing system interface support, configuration and maintenance of addressable equipment types and models
- Manage all authorizations as related to video, internet and voice LOB’s
- Oversees daily operation of PPV schedules, collection process reporting and billing process
- Manage projects requiring mass changes to Billing system
- Passers/macros, product launches, and channel line-up add’s and deletes
- Implements testing procedures for Addressability/Product acceptance testing
- Root cause analysis, troubleshooting, and break/fix activities
- All Marketing initiatives, including new product launches, channel changes testing, communication and field support, for Mountain West Region
- Manage and provide on-site support for all major PPV/VOD events and monthly CSG and DAC/DNCS Build, download and manual adjustments
- DAC/DNCS onsite and after-hours support as related to billing including free previews, package and service changes.
Sr. Billing Analyst
Comcast
11.2008 - 03.2014
- Enter and modify all UDF, 9XX cards and code tables, Customer Discounts, OJC’s, SVP’s, and Enhanced Campaigns, and all other CSG configuration as it relates to support of the Denver market
- Manage all billing requests, as related to special projects, new product launches, process improvement, passers, agent transfers and standardization of service/package codes within the Denver Market
- Performs root cause analysis and problem solving
- Review, research and fulfill Divisional, Regional and Corporate initiatives
- Audit and fulfill Remedy tickets associated with new billing system changes and or issues, to maintain business standards
- Provide consultation services for users with problems or new tasks, and aid in formulation solutions
- Billing systems support for Denver Market
- Create new product documentation and Training/Job Aids as needed.
Configuration/Addressability Analyst
Time Warner Cable
03.2005 - 11.2008
- Configure and coordinate billing of consumer products
- Manage product launches, major product enhancements, conversions
- Develop queries and reports for financial and statistical analysis
- Plan and execute efficiency reviews and database standardization
- Facilitate cross-functional team communication/project management
- Build, troubleshoot, maintain all PPV for entire National Division
- Addressability acceptance testing and support all addressability requests/needs including configuration and maintenance of all AIU authorization tags for 33 systems four different protocols
- Enter and modify UDF, 9XX cards and code tables
- Designated addressability mentor/team lead, including Training of new employees and Training documentation.
Education
High School Diploma -
Pueblo South
Pueblo, CO05-1988
Skills
- Technical Project Management
- Data Analysis, Root cause analysis
- Proficient in MS Office products including Outlook, Excel, and Word
- Business Process Documentation
- CSG Billing System, Britebill and SingleView Billing platforms
- Interface Support JD, SD, TD protocols
- TTS, Watchtower ticketing systems
- Change Management and Harmon Requests
- Comcast Business/Residential packaging products and pricing
- Billing Systems
- Business Intelligence
- Advanced Excel
- Data Interpretation
- Auditing Procedures
- Revenue Optimization
Personal Qualities
Self-motivated and independent worker, persistent, adaptable, and driven. Over 15 years of Comcast experience including CSG billing, reporting, engineering/addressability and Finance.
Personal Information
Title: Revenue Assurance
Accomplishments
- 2023 Team of the Year - West Division Finance
Timeline
Revenue Assurance Analyst 3
Comcast
03.2014 - Current
Engineer 2/Addressability
Comcast
10.2011 - 03.2014
Sr. Billing Analyst
Comcast
11.2008 - 03.2014
Configuration/Addressability Analyst
Time Warner Cable
03.2005 - 11.2008
High School Diploma -
Pueblo South