Deana Jones
San Francisco,CA
Summary
Dynamic security professional with extensive experience at SP Plus Parking, excelling in incident reporting and CCTV surveillance. Proven ability to lead teams and enhance safety protocols, while effectively de-escalating conflicts. Committed to maintaining a secure environment and delivering exceptional service, ensuring guest satisfaction and operational efficiency.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Security Officer
Allied Universal Security Services
03.2024 - 04.2025
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
Concession Supervisor
Bon Appetite
07.2019 - 01.2022
- Monitored equipment maintenance needs and coordinated timely repairs to minimize downtime and disruption to service flow.
- Developed strong relationships with event coordinators, leading to successful execution of catering orders during large-scale events.
- Trained new employees on proper food handling techniques, resulting in improved food safety standards and compliance.
- Enhanced guest experience by addressing customer concerns promptly and professionally, resolving issues to satisfaction.
Security Supervisor
SP Plus Parking
08.2006 - 07.2019
- Conducted regular patrols of facility to detect and deter security threats.
- Recorded incident reports with detailed accounts of occurrences.
- Monitored alarm systems and CCTV footage to enable prompt attention and response.
- Closely monitored alarm systems, responding promptly to alerts and coordinating appropriate action when necessary.
- Oversaw team of security officers and managed scheduling and performance evaluations.
Education
Prospect High School
Antioch, CA07-2003
Skills
- Report writing
- Incident reporting
- Security guard license
- General security
- CCTV surveillance
- Access control
- Conflict de-escalation
- Dispatch
- Defensive tactics training
- Screening wands
Certification
CPR-First Aid
Timeline
Security Officer
Allied Universal Security Services
03.2024 - 04.2025
Concession Supervisor
Bon Appetite
07.2019 - 01.2022
Security Supervisor
SP Plus Parking
08.2006 - 07.2019
Prospect High School
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