Summary
Overview
Work History
Education
Skills
Timeline
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Deana Malone, RDA

Deana Malone, RDA

Spring Hill,TN

Summary

Dynamic and detail-oriented team member at Snodgrass-King Dental, recognized for enhancing patient care through exceptional communication and critical thinking. Proven ability to streamline operations and foster teamwork, resulting in improved patient satisfaction. Committed to continuous learning and adept at adapting to new technologies, ensuring high-quality service delivery in fast-paced environments. Always working hard to raise morale while providing best in class care to patients.

Overview

2025
2025
years of professional experience

Work History

Oral Surgery and Operating Room Coordinator

Snodgrass-King Dental/NADG
02.2024 - 02.2025
  • Coordinated Oral Surgery schedules for two offices and also coordinated surgeries for Monroe Carell Jr. Children's Hospital at Vanderbilt.
  • Verified insurance and submitted pre-authorizations in order to give the patient an accurate treatment estimate.
  • Spoke to patients and answered all concerns prior to treatment.
  • Expertly managed planning, scheduling, and coordination of outpatient procedures.

RDA-Orthodontic

Snodgrass-King Dental/NADG
  • Worked effectively in fast-paced environments.
  • Self-motivated, with a strong sense of personal responsibility.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.

Clinical Supervisor

Snodgrass-King Dental/NADG
  • Supervised clinical staff in seven departments to ensure adherence to best practices and protocols.
  • Implemented process improvements that increased operational efficiency within the clinic
  • Maintained compliance with regulatory requirements and best practice guidelines.
  • Optimized scheduling processes that promoted efficient use of time in order to maximize clinician availability for direct patient contact.
  • Designed and introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility.

Office Manager

Snodgrass-King Dental/NADG
01.2020 - 10.2021
  • Was promoted to Office Manager with no administrative experience during the pandemic with very little training.
  • Took a failing office and turned it around to have the best morale, teamwork and best in class care in it's existence.
  • Streamlined the flow of the office to ensure time efficiency for the patients, profitability and a high collection rate.
  • Made an environment where we built each other up to be the best we all could be.
  • Made a chain of command that was strictly followed.
  • Had most of the team cross-trained in order to help while short staffed.
  • Recruited new team members and interviewed them. Also had them shadow the department they would be working in to see if they would be a good fit.
  • Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
  • Had a V.I.P. program where team members voted monthly for the person who went above and beyond. They would receive a necklace with a single pearl that I purchased.
  • Gave "shout outs" in the morning huddle to start on a positive note. Team members would bring the "shout outs" to me and I would announce them. They would then get to pick a "prize" that I provided.
  • Celebrated birthdays, work anniversaries, RDA week, RDH week, admin appreciation day and Doctor appreciation day. Would also buy them lunch or make them lunch to show my appreciation.
  • Had a very positive environment, while still having to have serious discussions and following through with disciplinary actions.
  • Was a servant leader. My team knew I would walk through fire for them, so they walked through it for me.
  • Had the team work reports in downtime to maximize production while also taking care of our patients.

Hygiene Supervisor

Snodgrass-King Dental/NADG
  • Supervised four hygienists although I am a Coronal Polisher.
  • Trained each hygienist to ensure the best quality of care was given to our patients.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Passionate about learning and committed to continual improvement.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Excellent communication skills, both verbal and written.



RDA-Pediatric Restorative

Snodgrass-King Dental
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Assisted the Doctor with sedating patients and monitoring them and discharging them.
  • Assisted Doctor in placing fillings, stainless steel crowns, strip crowns, pulpotomies, pulpectomies, anterior crowns, space maintainers and pedo partials.


RDA-Coronal Polisher

Snodgrass-King
  • Spent most of my career in Hygiene.
  • Assisted the Doctor with examinations.
  • Took radiographs with precision.
  • Charted previous dental work and added proposed treatment to the patient's chart efficiently.
  • Went over treatment plans with patients in order to free the Doctor up.


Hygiene Assistant

Snodgrass-King Dental
01.2001 - 03.2002
  • Assisted Hygienists by getting patients back, going over brushing instructions, medical history, and scheduling their next recare appointment.

Education

RDA - Dental Assisting

Nashville Tech
Nashville, TN
03-2002

Skills

  • Friendly, positive attitude
  • Excellent communication
  • Critical thinking
  • Calm under pressure
  • Active listening
  • Teamwork and collaboration
  • Customer service
  • Problem-solving
  • Attention to detail
  • Flexible and adaptable
  • Dependable and responsible
  • Multitasking
  • Self-starter

Timeline

Oral Surgery and Operating Room Coordinator

Snodgrass-King Dental/NADG
02.2024 - 02.2025

Office Manager

Snodgrass-King Dental/NADG
01.2020 - 10.2021

Hygiene Assistant

Snodgrass-King Dental
01.2001 - 03.2002

RDA-Orthodontic

Snodgrass-King Dental/NADG

Clinical Supervisor

Snodgrass-King Dental/NADG

Hygiene Supervisor

Snodgrass-King Dental/NADG

RDA-Pediatric Restorative

Snodgrass-King Dental

RDA-Coronal Polisher

Snodgrass-King

RDA - Dental Assisting

Nashville Tech

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