Deana Newberry
Tulsa
Summary
Detail-oriented professional with experience in office administration, sales support, marketing coordination, and management. Strong focus on efficiency, organization, and delivering positive return on investment through effective communication and process improvement. Brings a proven ability to manage office tasks, support teams, handle client interactions, and maintain accurate records in fast-paced environments. Reliable, adaptable, and committed to supporting daily operations and organizational goals.
Overview
7
7
years of professional experience
Work History
Bartender
Oaks Country Club
Sapulpa
12.2025 - Current
- Managed bar inventory, aligning stock levels with daily demands and special events to optimize service.
- Delivered exceptional customer service, fostering a welcoming environment for patrons.
- Collaborated with kitchen staff to create effective food and drink pairings for guests.
- Trained new bartenders on techniques and drink preparation, enhancing team consistency and service quality.
- Resolved customer complaints promptly, ensuring satisfaction and fostering repeat patronage.
- Established strong working relationships with colleagues through effective communication.
- Operated cash register and POS system for transactions, ensuring accurate change handling.
Shift Manager
Birdie Bay Golf
Tulsa
04.2024 - 08.2025
- Supervised staff during shifts to enhance operational efficiency and ensure high-quality service.
- Managed inventory levels and ordered supplies to uphold operational readiness.
- Resolved customer complaints swiftly to foster guest loyalty and satisfaction.
- Managed daily cash intake by verifying register balances and summarizing profit outcomes.
- Ensured accurate completion of all opening and closing procedures per established guidelines.
- Organized special events, including holiday sales and promotional campaigns.
- Ensured cleanliness and organization of workspaces to support efficient operations.
Patient Service Representative
OSU Medical Center
Tulsa
11.2021 - 03.2022
- Coordinated appointment scheduling and managed medical records to ensure patient accessibility and care continuity.
- Provided detailed information on insurance options and billing procedures.
- Maintained accurate patient data utilizing electronic health record systems.
- Coordinated with healthcare providers to optimize patient flow within the clinic.
- Resolved patient concerns empathetically while following organizational policies.
- Answered incoming calls to address patient inquiries and improve overall satisfaction.
- Verified insurance details and processed payments while scheduling appointments to streamline patient services.
- Ensured compliance with HIPAA regulations when managing confidential patient information.
Internet Sales Director
Jim Norton Auto Group
Tulsa
09.2020 - 08.2021
- Developed and implemented internet sales strategies, enhancing customer engagement and driving online sales.
- Collaborated with marketing team on online promotions and campaigns.
- Trained staff in effective online sales techniques and customer service practices.
- Engaged customers via social media platforms to generate leads and inquiries.
- Created detailed reports on website metrics, assessing trends in page views and unique visitors to inform strategic decisions.
- Implemented tracking systems to measure ROI from web-based initiatives.
- Managed team of internet sales professionals, fostering a results-oriented environment to meet sales targets and maintain customer satisfaction.
Lead Sales Associate
Walmrt
Coweta
02.2020 - 07.2021
- Supervised daily operations of sales team, consistently meeting customer service standards.
- Resolved customer complaints promptly while upholding quality and service standards.
- Collaborated with management to develop and implement promotional strategies, enhancing customer engagement.
- Monitored sales floor activities for compliance with company policies and procedures.
- Assisted in training new sales associates to ensure operational readiness.
- Cross-trained in various positions to support team efficiency during peak periods.
- Led team to exceed daily operational goals, driving sales performance.
Sales Associate
Spherexx
Tulsa
09.2019 - 01.2020
- Assisted customers in selecting products and answering inquiries.
- Helped customers find specific products, answered questions, and offered product advice.
- Sold various products by explaining unique features and educating customers on proper application or usage.
- Upsold additional items based on customer interests and needs.
- Demonstrated product features and benefits for customers' needs.
- Resolved customer complaints and issues to ensure positive shopping experiences.
- Collaborated with team members to improve customer service satisfaction.
- Provided detailed product, pricing, and service information to assist customer decision-making.
- Tracked sales performance metrics to identify trends in marketplace.
Server
Smitty's Garage Beer and Burgers
Jenks
10.2018 - 11.2019
- Delivered exceptional customer service in high-pressure dining environment, enhancing guest satisfaction.
- Took accurate orders and communicated them to the kitchen staff.
- Assisted customers with menu selections and dietary preferences.
- Upsold menu items to enhance customer dining experience.
- Handled cash and credit transactions accurately and efficiently, ensuring smooth payment processing.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Maintained cleanliness and organization of dining areas and service stations.
- Trained new servers on menu items and service protocols, contributing to team readiness and service quality.
Education
High School Diploma -
Victory Christian High School
Tulsa, OK05-2018
Skills
- Point of sale systems
- Customer engagement
- Sales strategy
- Effective communication
- Team leadership
- CRM proficiency
- Office management
- Social media marketing
- Recruitment skills
- Professional demeanor
Timeline
Bartender
Oaks Country Club
12.2025 - Current
Shift Manager
Birdie Bay Golf
04.2024 - 08.2025
Patient Service Representative
OSU Medical Center
11.2021 - 03.2022
Internet Sales Director
Jim Norton Auto Group
09.2020 - 08.2021
Lead Sales Associate
Walmrt
02.2020 - 07.2021
Sales Associate
Spherexx
09.2019 - 01.2020
Server
Smitty's Garage Beer and Burgers
10.2018 - 11.2019
High School Diploma -
Victory Christian High School