Deana Poggi
Rochester,NY
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Residential House Cleaner
Self-employeed
09.2020 - Current
- Established a reputation for punctuality, professionalism, and dependability that contributed to high levels of client satisfaction and repeat business.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Developed strong relationships with clients, earning trust through reliability and attention to detail.
- Expanded clientele base through effective networking and positive word-of-mouth referrals from satisfied customers.
- Enhanced client satisfaction by consistently providing thorough and efficient cleaning services.
Restaurant Worker
Capones Bar & Italian Eatery
02.2022 - 12.2023
- Successfully balanced multiple responsibilities simultaneously, including taking orders, serving meals, clearing tables, and attending to guest needs promptly.
- Developed strong rapport with regular customers, contributing to increased repeat business.
- Consistently met or exceeded daily sales targets through upselling menu items and suggesting specials to guests.
- Provided exceptional customer service during high-volume shifts, maintaining a calm demeanor under pressure.
Teacher's Assistant
Creative Beginnings Early Learning School
10.2003 - 03.2020
- Attended training classes, parent conferences and faculty meetings to stay up-to-date on student progress.
- Taught courses under guidance of senior instructors.
- Kept classrooms clean, neat, and properly sanitized for student health and classroom efficiency.
- Assisted in maintaining engaging and respectful educational environment by promoting discipline and cooperation.
- Partnered with teacher to plan and implement lessons following school's curriculum, goals, and objectives.
Education
High School Diploma -
Bishop Kearney
Rochester, NY06.2003
Skills
- Multitasking and Prioritizing
- Relationship Building
- Exceptional communicator
- Reliability and punctuality
- Work Planning and Organization
Certification
Certified Child Development Associate in Infant/Toddler & Preschool
MAT Training
CPR/First Aid Training
Timeline
Restaurant Worker
Capones Bar & Italian Eatery
02.2022 - 12.2023
Residential House Cleaner
Self-employeed
09.2020 - Current
Teacher's Assistant
Creative Beginnings Early Learning School
10.2003 - 03.2020
High School Diploma -
Bishop Kearney