Deana West
Willow Grove,PA
Summary
Proven track record in enhancing case management efficiency and client support at the Commonwealth of Pennsylvania, leveraging strong problem-solving and data analysis skills. Expert in eligibility determination and policy interpretation, significantly improved process streamlining and compliance standards. Achieved notable improvements in service delivery by optimizing organizational systems.
Overview
12
12
years of professional experience
Work History
Income Maintenance Caseworker
Commonwealth of Pennsylvania
08.2014 - Current
- Collaborated with multidisciplinary teams to ensure comprehensive case management and support for clients in need of assistance.
- Streamlined application processes by implementing efficient filing and tracking systems for income maintenance cases.
- Utilized data analysis skills to identify trends or patterns within caseloads, informing strategic decision-making processes for the agency.
Merchandise Associate
TJ Maxxx
01.2013 - 08.2014
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Updated signage and price tags to reflect current sales.
- Optimized store layouts by strategically placing popular items in high visibility areas, drawing customer attention and increasing sales.
Education
Bachelor of Science - Business Administration And Management
DeVry University
Fort Washington, PA02.2013
Computer And Information Sciences
Murrell Dobbins Area Vocational Technical School
Philadelphia, PA06.1994
Skills
- Eligibility Determination
- Policy Interpretation
- Compliance standards
- Data Archiving
- Clerical knowledge
- Problem-Solving
Timeline
Income Maintenance Caseworker
Commonwealth of Pennsylvania
08.2014 - Current
Merchandise Associate
TJ Maxxx
01.2013 - 08.2014
Bachelor of Science - Business Administration And Management
DeVry University
Computer And Information Sciences
Murrell Dobbins Area Vocational Technical School
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