Deana Wilson
Columbia,KY
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
11
11
years of professional experience
Work History
Customer Service Representative
Community Trust Bank, Inc
Pikeville, KY
10.2001 - 01.2013
- Resolved customer complaints with effective problem-solving techniques.
- Managed customer inquiries via phone and email, ensuring timely and accurate responses.
- Processed transactions accurately and efficiently at the service desk.
- Opened new accounts, enhancing customer engagement and service availability.
- Supported Branch Manager in daily operations by coordinating tasks and managing schedules to ensure smooth branch functionality.
Education
Casey County High School
Liberty, KYSkills
- Customer relationship management
- Issue resolution
- Complaint resolution
- Account management
- Data entry
- Transaction processing
Timeline
Customer Service Representative
Community Trust Bank, Inc
10.2001 - 01.2013
Casey County High School