Deanah Gipson
Dayton
Summary
Patient-focused Healthcare Customer Service Representative with background in managing patient inquiries, resolving issues and providing information on healthcare services. Strong communication skills and ability to maintain positive relationships with patients, families and medical staff. Proven record of improving customer satisfaction and streamlining processes for better efficiency in healthcare environments.
Overview
21
21
years of professional experience
Work History
Healthcare Customer Service Representative
Planned Parenthood
Dayton
08.2004 - Current
- Prepared and evaluated CRM reports to identify problems and areas for improvement.
- Processed patient co-pays, deductibles, and other payments, ensuring accurate financial records.
- Provided excellent customer service by responding to inquiries in a timely and professional manner.
- Communicated financial obligations to patients and collected fees at time of service.
- Contributed to team meetings, sharing insights and strategies for improving patient access services.
- Participated in meetings with internal teams as well as external vendors to discuss customer service initiatives.
- Coordinated scheduling of appointments across multiple departments to optimize patient care.
- Addressed patient inquiries and concerns, resolving issues in a timely and empathetic manner.
- Mentored junior team members and managed employee relationships.
- Updated patient files in accordance with company policy and procedure guidelines.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Adhered to HIPAA regulations when handling confidential patient information.
- Assisted in checking patient's insurance eligibility prior to their appointment.
Education
LMT - Medical Massage
Dayton School Medical Massage
Kettering, OH05-2002
Skills
- CRM management
- Insurance verification
- Financial documentation
- Appointment scheduling
Timeline
Healthcare Customer Service Representative
Planned Parenthood
08.2004 - Current
LMT - Medical Massage
Dayton School Medical Massage