Deandra Brisco
Dallas-Fort Worth,TX
Summary
Experienced professional with a strong background in customer interactions and service solutions. Demonstrates exceptional skills in conflict resolution, communication, and problem-solving resulting in high levels of customer satisfaction and loyalty. Adept at collaborating with teams and adapting to changing needs, consistently prioritizing efficient and empathetic service to achieve desired outcomes. Recognized for reliability and proactive approach in meeting both customer and organizational goals.
Overview
9
9
years of professional experience
Work History
Emergency Roadside Agent
AAA
02.2022 - Current
- Deliver high-quality customer service by assisting members with roadside service requests via phone and chat
- Process payments and provide real-time solutions to customer inquiries, ensuring a seamless experience
- Utilize internal systems to document interactions and track service progress efficiently
Online Chat Representative
[24]7 Inc.
01.2020 - 08.2021
- Provided customer support across multiple digital platforms, including social media, live chat, and online forums
- Resolved technical concerns efficiently, demonstrating strong analytical and problem-solving skills
- Collaborated with internal teams to improve customer engagement and satisfaction metrics
Universal Problem Solver
Amazon
04.2017 - 11.2019
- Assisted warehouse staff in resolving operational challenges, improving workflow efficiency
- Managed inventory tracking through a computerized system, ensuring accuracy in stock levels
- Trained new employees on process optimization and troubleshooting procedures
Call Center Representative
CMI Group
01.2016 - 11.2016
- Handled inbound and outbound customer calls, providing solutions for billing and account inquiries
- Negotiated payment arrangements for past-due accounts, balancing customer retention with business objectives
- Maintained compliance with company policies and industry regulations
Education
High School Diploma -
Texans Can Academy
Dallas, TX06-2013
Skills
- Analytical Problem-Solving
- Optimistic Mindset
- Customer Support Expertise
- Strategic Issue Management
- Effective Listening
- Accurate Data Entry
- Logical Reasoning Skills
Timeline
Emergency Roadside Agent
AAA
02.2022 - Current
Online Chat Representative
[24]7 Inc.
01.2020 - 08.2021
Universal Problem Solver
Amazon
04.2017 - 11.2019
Call Center Representative
CMI Group
01.2016 - 11.2016
High School Diploma -
Texans Can Academy
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