Lakeisha Miles
Ask D Audio
Phenix City,AL
23
years of professional experience
Results-driven professional with extensive experience in billing operations, accounts payable/receivable, and financial analysis, complemented by a strong focus on compliance and reporting. Proficient in leveraging accounting software such as SAP, Axapta, and various ERP systems to enhance financial accuracy and streamline operational processes. Demonstrated success in maintaining precise financial records while ensuring adherence to regulatory standards. Adept in emergency response and technical support, with a proven track record in optimizing dispatch coordination and claims management within the insurance sector. Strong negotiation skills and the ability to analyze complex information for informed decision-making. Professional roadside support specialist prepared to excel in providing timely and efficient assistance. Skilled in problem-solving, vehicle troubleshooting, and customer service, ensuring reliability and adaptability to changing needs. Strong focus on team collaboration and achieving results, with reputation for dependability and flexibility.
Work History
Emergency Roadside Assistance Agent
3 Years 11 Months- Coordinated tow truck dispatch to provide timely support for stranded clients, improving overall customer satisfaction.
- Assisted approximately 50 customers during vehicle breakdowns or emergencies, facilitating quick resolution of issues.
- Educated customers on service options and roadside assistance procedures, improving their overall experience.
Delivery Driver
6 Years 2 Months- Transported and safely delivered items to prevent damage or loss.
- Delivered goods in a timely fashion while adhering to speed limits and other traffic regulations.
- Navigated routes efficiently to optimize delivery times and customer satisfaction.
- Maintained accurate delivery logs and documentation, ensuring effective order tracking and accountability.
- Confirmed delivery details and schedules with clients, improving communication and service reliability.
- Collaborated with warehouse staff to prepare and dispatch orders efficiently.
- Ensured vehicle cleanliness and performed routine inspections for safety compliance.
- Navigated routes with relevant map programs and GPS system.
- Secured cargo in designated areas for safe transport. in a safe and timely manner.
- Delivered audio equipment efficiently to clients, ensuring timely arrivals and customer satisfaction.
Senior Technical Support Advisor
8 Years 9 Months- Managed 50+ technical support tickets with advanced ticketing systems, ensuring timely resolution and effective tracking.
- Resolved customer inquiries through effective troubleshooting and problem-solving techniques.
- Managed technical support tickets using advanced ticketing systems, achieving timely resolution and effective tracking.
- Escalated critical issues to engineering teams for timely resolution and follow-up.
- Collaborated with cross-functional teams to enhance product knowledge and service delivery.
- Developed knowledge base articles to improve self-service options, enabling clients to resolve issues independently.
- Provided actionable feedback on product improvements derived from customer interactions and trends, enhancing overall service quality.
- Guided clients in implementing technology best practices to improve efficiency. on best practices for using technology resources efficiently.
- Ensured compliance with all applicable laws, regulations, policies and procedures regarding IT operations.
- Analyzed data logs from customer systems to identify any potential security threats.
- Improved customer satisfaction by efficiently handling insurance claims and providing timely resolutions.
- Led initiatives to reduce claim turnaround times, improving customer satisfaction rates significantly.
- Analyzed financial data related to claims expenses, making recommendations for cost-saving measures where applicable.
- Expedited 30 + claim payments by effectively managing workload priorities and keeping accurate documentation records.
- Provided exceptional customer service to policyholders, addressing concerns and answering questions throughout the claims process.
- Followed up with customers on unresolved issues.
- Checked documentation for accuracy and validity on updated systems.
- Posted payments to accounts and maintained records.
- Prepared insurance claim forms or related documents and reviewed for completeness.
- Carried out administrative tasks by communicating with clients, distributing mail, and scanning documents.
- Generated, posted and attached information to claim files.
- Resubmitted claims after editing or denial to achieve financial targets and reduce outstanding debt.
- Calculated adjustments, premiums and refunds.
- Processed and recorded new policies and claims.
- Collected premiums and issued accurate receipts.
Senior Purchasing/Accounting Specialist
11 Years 11 Months- Negotiated 25 contracts with suppliers to secure favorable pricing and terms at any given time.
- Developed and implemented purchasing policies to optimize inventory management processes.
- Collaborated cross-functionally with departments to align purchasing needs with organizational goals.
- Enhanced procurement software utilization, streamlining order processing, tracking capabilities and cost savings.
- Successfully managed multiple high-priority projects simultaneously while adhering to tight deadlines.
- Reduced lead times with strategic sourcing and inventory management techniques.
- Developed purchasing strategies, resulting in an improved supply chain network.
- Participated in trade shows and conferences to stay current on industry trends affecting the purchasing landscape.
- Built relationships with vendors to negotiate ideal terms for purchases.
- Managed accounts payable and receivable processes to ensure timely and accurate financial reporting.
- Reconciled bank statements and general ledger accounts to maintain data integrity and accuracy.
- Developed comprehensive financial reports to support strategic decision-making for management.
- Streamlined invoicing procedures, enhancing efficiency and reducing processing time significantly.
- Collaborated with cross-functional teams to resolve discrepancies in financial data efficiently.
- Implemented internal controls to safeguard assets and improve compliance with regulatory requirements.
- Input financial data and produced reports using financial systems.
- Supported month-end closing process by preparing journal entries, account reconciliations, and variance analysis reports.
- Reconciled account information and reported figures in the general ledger by comparing to the bank account statement each month.
- Improved financial accuracy by performing detailed account reconciliations and resolving discrepancies.
- Processed credit card payments and reconciled credit card statements for accuracy in accounting process.
- Processed payments and documents such as invoices, journal vouchers, employee reimbursements, and statements.
- Handled large volume of orders for digital storefront; billing, and invoicing operations, invoice matching, and processing vendor payouts
- Maintained integrity of general ledger and chart of accounts.
- Provided journal entries and performed accounting on an accrual basis.
- Tracked funds, prepared deposits and reconciled accounts.
Education
Some College (No Degree) - Accounting/Finance
High School Diploma
Skills
Ticket management
Customer service
Roadside assistance
Claims processing
Policy Review
Invoicing and billing
Payment processing
Credit/Debit Memos
Accounts payable
Accounts Receivables
Ledger management (ERPS Systems; SAP
Oracle
Axapta)
Digital Storefront Billing/Invoicing
Financial reporting
Month-end reports
Vendor management
Data processing
Cost analysis
10-key proficiency
Microsoft Excel expertise
Billing Operations
Excel proficiency
Problem solving
Attention to detail
Verbal communication
Active listening
Administrative support
Claims evaluation/review
References
References available upon request.
Timeline
Emergency Roadside Assistance Agent
U-Haul International
11.2022 - CurrentRead More
Delivery Driver
Ask D Audio
08.2020 - CurrentRead More
Senior Technical Support Advisor
Conduent, Inc
11.2017 - 08.2026Read More
Senior Purchasing/Accounting Specialist
Communicorp, Inc
03.2004 - 02.2016Read More
Columbus Technical College
Some College (No Degree) from Accounting/Finance
Read More
Fort Meade Senior High
High School Diploma
Read More