Lakeisha Miles
Phenix City,AL
Summary
Results-driven professional with extensive experience in emergency response and technical support. Skilled in route optimization and dispatch coordination, contributing to enhanced customer satisfaction and efficient service delivery.
Overview
9
9
years of professional experience
Work History
Emergency Roadside Assistance Agent
U-Haul International
Phenix City, Alabama
11.2022 - Current
- Provided assistance to customers experiencing vehicle breakdowns or emergencies.
- Coordinated tow truck dispatch to ensure timely support for stranded clients.
- Informed customers about service options and roadside assistance procedures.
Delivery Driver
Ask D Audio
Phenix City, Alabama
08.2020 - Current
- Maintained accurate delivery logs and documentation for shipments.
- Communicated with clients to confirm delivery details and schedules.
- Collaborated with warehouse staff to prepare orders for dispatch.
- Ensured vehicle cleanliness and performed routine inspections for safety compliance.
- Navigated routes efficiently to optimize delivery times and customer satisfaction.
- Transported and safely delivered items to prevent damage or loss.
- Delivered goods in a timely fashion while adhering to speed limits and other traffic regulations.
- Navigated routes with relevant map programs and GPS system.
- Loaded, secured, and unloaded cargo in a safe and timely manner.
Senior Technical Support Advisor
Conduent, Inc
Phenix City, Alabama
11.2017 - 08.2026
- Resolved customer inquiries through effective troubleshooting and problem-solving techniques.
- Managed technical support tickets using advanced ticketing systems for efficient tracking.
- Collaborated with cross-functional teams to enhance product knowledge and service delivery.
- Escalated critical issues to engineering teams for timely resolution and follow-up.
- Developed knowledge base articles to improve self-service options for clients.
- Trained new staff on support processes and customer interaction protocols.
- Provided feedback on product improvements based on customer interactions and trends.
- Provided technical support for customers via telephone, email and chat.
- Provided guidance on best practices for using technology resources efficiently.
- Ensured compliance with all applicable laws, regulations, policies and procedures regarding IT operations.
- Analyzed data logs from customer systems to identify any potential security threats.
- Investigated customer complaints related to product quality or functionality.
- Assisted customers with installation of applications, operating systems and hardware components.
Education
High School Diploma -
Fort Meade Senior High
Fort Meade, MD05-1997
Some College (No Degree) - Accounting And Finance
Columbus Technical College
Columbus, GASkills
- Customer support
- Route optimization
- Vehicle tracking
- Dispatching field personnel
Timeline
Emergency Roadside Assistance Agent
U-Haul International
11.2022 - Current
Delivery Driver
Ask D Audio
08.2020 - Current
Senior Technical Support Advisor
Conduent, Inc
11.2017 - 08.2026
High School Diploma -
Fort Meade Senior High
Some College (No Degree) - Accounting And Finance
Columbus Technical College