KRISTINA HENDERSON
St Louis,MO
Summary
Future IT support graduate of Per Scholas, I am a transitioning call center representative with aspirations to become an IT specialist. I possess a unique blend of customer service skills and a deep interest in technology. With effective communication, problem-solving skills, and a growth mindset, I am extremely eager to seize opportunities, learn from experienced professionals, and make a significant impact in the dynamic world of information technology.
Overview
4
4
years of professional experience
Work History
Emergency Roadside Assistance Agent
AAA
03.2022 - Current
- Managed high volume of inbound calls with over 90 calls per day
- Displayed positive, professional and empathetic tone to deliver consistently superior service.
- Navigated multiple computer applications while conversing with customers.
- Managed and prioritized calls to define urgency and importance.
Hostess/Server
The Mad Crab
11.2019 - 02.2022
- Excellent money handling and recordkeeping abilities
- Trained new servers in company policies, guest service standards, and best practices
- Managed billing and payments with POS system and accurate order input
- Managed customer expectations, communicating realistic food preparation times and opinions on menu items.
Key Holder
Journeys
11.2019 - 09.2021
- Counted and balanced drawers and armed alarm system as part of store opening and closing
- Handled store opening and closing with consistent attention to established requirements
- Improved employees' sales abilities, customer service skills, and overall performance with personalized coaching
- Maintained attractive, well-organized displays with regular resets.
Education
Certification - Information Technology - Comptia A+
Per Scholas
St Louis, MO08.2023
High School Diploma -
Hazelwood East High School
St Louis, MO06.2021
Skills
- Working with and understanding OS systems such as Linux, Windows, Android and MacOS
- Investigations and Resolutions
- Configuring routers, creating cables, and software installation
- Time Management
- Call Documentation Skills
- Understanding Customer Needs
Timeline
Emergency Roadside Assistance Agent
AAA
03.2022 - Current
Hostess/Server
The Mad Crab
11.2019 - 02.2022
Key Holder
Journeys
11.2019 - 09.2021
Certification - Information Technology - Comptia A+
Per Scholas
High School Diploma -
Hazelwood East High School
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