De'Andra Martinez
Houston
Summary
Friendly and versatile service professional with over 5 years of experience in high-volume restaurants and entertainment venues. Skilled in serving, hosting, and providing exceptional guest experiences. Knowledgeable in food and beverage offerings, and experienced in upselling and daily specials. Strong multitasking, POS, and cash-handling skills, with a focus on teamwork, efficiency, and attention to detail.
Overview
2027
2027
years of professional experience
Work History
Esthetician
Josephine's Spa
02.2026 - Current
- Provide personalized skincare consultations to assess client needs and recommend appropriate treatments.
- Administer facial treatments using advanced techniques and high-quality products.
- Maintained a clean and organized workspace, adhering to sanitation and safety protocols.
- Assisted in retail sales of skincare products, enhancing overall client experience and satisfaction.
Server
TopGolf
06.2024 - 01.2026
- Assisted guests with game setup, equipment, and rules to ensure an enjoyable experience.
- Provided exceptional customer service by responding to guest inquiries and resolving issues promptly.
- Maintained knowledge of menu items, specials, and promotions to enhance guest experience.
- Assisted in training new staff on restaurant operations and service standards.
Bartender/Server
Ambriza
06.2023 - 05.2024
- Provided exceptional service in both a restaurant and upstairs bar/lounge, balancing multiple roles and high volume periods.
- Prepared and served beverages with precision, following recipes and ensuring quality and presentation standards.
- Took food and drink orders, upsold menu items, and ensured timely delivery for a seamless guest experience.
- Served high customer volumes during special events, nights, and weekends.
Server
Union Kitchen
2021 - 2022
- Memorized and communicated daily specials, seasonal menu changes, and featured promotions to enhance guest experience.
- Demonstrated strong knowledge of wine pairings and menu items to provide personalized recommendations.
- Participated in regular wine tastings and staff education meetings to expand product knowledge and improve service quality.
Studio Manager
Colt Melrose Photography
2021 - 2022
- Managed daily studio operations, including client communication, scheduling, and order coordination.
- Served as the first point of contact for clients, creating a welcoming and professional environment.
- Assisted clients during sessions by ensuring comfort and providing refreshments.
- Processed and placed orders for albums and products, maintaining attention to detail and organization.
- Handled email correspondence and administrative tasks.
Server
Mariachi's Mexican Restaurant
2019 - 2020
- Managed front-of-house operations as a host, greeting guests, coordinating seating, and maintaining waitlists during high-volume shifts.
- Packaged takeout orders with attention to accuracy and presentation.
- Processed payments and balanced cash drawers, assisting with end-of-day cash-outs and server checkouts.
- Demonstrated strong multitasking skills by balancing hosting, serving, and phone responsibilities simultaneously.
Skills
- Customer Service & Guest Experience
- High-Volume Service
- Multitasking & Time Management
- Communication & Interpersonal Skills
- Conflict Resolution / Problem Solving
Timeline
Esthetician
Josephine's Spa
02.2026 - Current
Server
TopGolf
06.2024 - 01.2026
Bartender/Server
Ambriza
06.2023 - 05.2024
Server
Union Kitchen
2021 - 2022
Studio Manager
Colt Melrose Photography
2021 - 2022
Server
Mariachi's Mexican Restaurant
2019 - 2020