DeAndra Sanchez
El Paso
Summary
I am a prior service worker who has experience in restaurant and food industry. I am ready to learn a new brand of restaurant business and expand my knowledge and skills while performing at an excelerating level. I want to work for new opportunities and evolve my prior skills While bettering myself and those around me by working as best as possible as a team and an individual. Thank you for your consideration, have a wonderful rest of your day!
Overview
3
3
years of professional experience
1
1
Certification
Work History
Server
Famous Dave's Bar-B-Que
02.2024 - Current
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
Restaurant Floor Manager
Village Inn
02.2023 - 02.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Server/Hostess
Village Inn and Restaurant
10.2022 - 02.2024
- Used POS terminals to input orders, split bills and check out customers in both positions.
- Completed cleaning duties by sweeping, restocking, cleaning up server, traying, and dining areas.
- Developed connections with guests and generated returned business by providing exceptional customer service while introducing additional items to enhance orders.
- Trained new employees on restaurant procedures and plating techniques.
Kitchen Staff Member/Customer Service Cashier
Diary Queen
03.2022 - 08.2023
- Cleaned and sanitized frequently to maintain health code standards.
- Moved smoothly between different cooking stations to assist and put together meals for dine in and to go orders
- Checked stock regularly while restocking and discard unsafe food to protect customers.
- Prepped, stored and stocked fresh items daily and cleaned and sanitized all kitchen items required while closing along with other staff.
Education
Some College (No Degree) - Medical Assisting
Southwest University
El Paso, TXSkills
- Food Safety Understanding
- Dish Preparation
- Point of Sale (POS) System Operations
- Dining Customer Service
- Transactions and Cash Handling
- Customer Service and Rapport
- Warm and Friendly
- Conflict and Complaint Resolution
Education and Training
other
Certification
- Food handlers certificate
- Alcohol handling certificate
- (Both are up to date)
Training certifications
Alcohol and food handlers
Timeline
Server
Famous Dave's Bar-B-Que
02.2024 - Current
Restaurant Floor Manager
Village Inn
02.2023 - 02.2024
Server/Hostess
Village Inn and Restaurant
10.2022 - 02.2024
Kitchen Staff Member/Customer Service Cashier
Diary Queen
03.2022 - 08.2023
- Food handlers certificate
- Alcohol handling certificate
- (Both are up to date)
Some College (No Degree) - Medical Assisting
Southwest University
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