Deandra Sandoval
Albuquerque,NM
Summary
Friendly and enthusiastic Financial Member Service Representative looking to move forward and advance in my career. Able to learn new tasks quickly and proficient in growing customer relationships . I represent establishment in a friendly , professional demeanor at all times. Also, having over 10 years of customer service an experience as well as a little over 5 years Credit Union Financial Service experience , I am seeking a long term job opportunity to excel in my next position.
Overview
5
5
years of professional experience
Work History
Member Service Representative
Kirtland Credit Union
03.2024 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Provided exceptional service through active listening, understanding member needs.
- Assisted customers with account inquiries, resolving issues.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Increased cross-selling opportunities by identifying customer needs and recommending appropriate banking products or services.
Member Service Representative
Rio Grande Credit Union
12.2019 - 02.2024
- Assisted clients in navigating complex financial situations, offering solutions that met their unique needs.
- Worked closely with other departments to provide seamless service delivery for complex client requests.
- Provided excellent customer service, resolving issues quickly and maintaining long-term client relationships.
- Identified opportunities to cross-sell products, resulting in increased revenue for the bank.
- Maintained up-to-date knowledge of industry regulations, trends, and best practices to provide informed advice to clients.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Education
GED -
YDI
Albuquerque, NM05.2011
Skills
- Customer Service
- Escalation Handling
- Administrative and Office Support
- Professional telephone demeanor
- Financial Transactions
- Data Entry
- Problem Resolution
Timeline
Member Service Representative
Kirtland Credit Union
03.2024 - Current
Member Service Representative
Rio Grande Credit Union
12.2019 - 02.2024
GED -
YDI
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