De'Andrai Wright
Las Vegas,NV
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices while bringing in top-notch skills in oral and written communication, active listening and analytical problem-solving skills.
Overview
7
7
years of professional experience
Work History
Assistant Manager
Little Caesars Pizza
05.2023 - 11.2023
- Boosted customer satisfaction by ensuring that all crew members provided high-quality service in line with company standards.
- Processed customer orders and accurately handled payment transactions.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty by handling high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Handled sensitive information securely while processing payments through various methods including cash, credit cards, and gift cards.
- Supervised day-to-day operations to meet performance, quality and service expectations.
Volunteer Material Handler
Iron Gate
08.2016 - 02.2018
- Transported inventory items to appropriate locations.
- Packed items into appropriate containers for shipment.
- Operated forklifts and pallet jacks to transfer large products from one area of warehouse to another, allowing for easier accessibility.
- Loaded and unloaded materials onto and off of trucks for fast shipment.
- Listened closely during team meetings to gain complete understanding of duties required for each shift, completing priority tasks first.
Education
High School Diploma -
Adelanto High School
Adelanto, CA05.2022
Skills
- Empathetic
- Excellent customer service and strong communication skills
- Built loyal customer base through outstanding service, knowledge, and personalized recommendations
- Problem-solving abilities
- Active Listening
- Payment Processing
Accomplishments
Promoted to Assistant Manager within 30 days
Timeline
Assistant Manager
Little Caesars Pizza
05.2023 - 11.2023
Volunteer Material Handler
Iron Gate
08.2016 - 02.2018
High School Diploma -
Adelanto High School