DeAndranette Robinson Everett
Baton Rouge,AL
Summary
Dedicated and organized Operations Manager with over [5] years of experience using proven planning and support initiatives to cut costs, streamline operations and increase productivity. Decisive and resourceful team builder versed in sales, management and process improvement. Possesses in-depth industry trend knowledge and shifts to offer valuable insights on opportunities for new growth and business expansion.
Overview
23
23
years of professional experience
Work History
Operational Manager
Robinson Royal Services llc
Baton Rouge, LA
05.2019 - Current
- Delivered positive customer experiences by implementing effective quality assurance practices.
- Reviewed daily financial reports and reconciled accounts to keep information current and accurate.
- Addressed customer concerns with suitable solutions.
- Recruited, hired and trained crew members on application of projects, customer relations and customer service.
- Collected customer fees, managed refunds and provided complete sales documentation.
- Collaborated with board of directors to determine mission and values and plan for short and long-term goals.
- Connected with clients and developed strategies to achieve sales and customer service goals.
- Anticipated and tracked operational and tactical risks to provide strategic solutions.
HELOC Processor
Compass Bank
Birmingham, AL
09.2015 - 06.2018
- Answered customer inquiries involving rates, products and loan application status to facilitate quality customer service.
- Delivered high levels of customer service to facilitate smooth processes.
- Reviewed loan agreements to confirm completeness and accuracy.
- Approved loan within specified limits or referred to appropriate approval level.
- Adhered to federal and state compliance guidelines relative to retail mortgage lending.
Head Loan Officer
Unlimited Potential Mortgage llc
Bessemer, AL
07.2000 - 05.2016
- Answered customer inquiries involving rates, products and loan application status to facilitate quality customer service.
- Educated customers on variety of loan products and available credit options to promote valuable decision-making.
- Delivered high levels of customer service to facilitate smooth processes.
- Met with applicants to obtain information for loan applications and answer questions about process.
- Tracked and managed new leads and followed up on referral business.
- Obtained and compiled copies of loan applicants' credit histories, corporate financial statements and other financial information to update credit and loan files.
- Adhered to federal and state compliance guidelines relative to retail mortgage lending.
Loan Processor
Apex Mortgage Group
Bessemer, AL
08.2002 - 04.2015
- Calculated income, assets and liabilities to meet lender requirements.
- Supported loan officiant and underwriter teams by ensuring timely, judicious and accurate loan processing.
- Reviewed and verified borrowers' income, credit reports and property appraisals to prepare documents for underwriting.
- Maintained fast-paced schedule by consistently providing satisfactory application approval turnaround times.
- Reviewed initial client documentation to structure and submit loan package.
- Interfaced with borrowers to obtain needed items and prepare applications for underwriting review.
- Communicated with customers in person and via telephone to answer questions, process transactions and resolve issues.
- Managed conditions sent from underwriting departments.
- Created and completed loan submission packages.
- Evaluated financial statements and contacted institutions and customers to clarify details.
- Discussed loan needs and financial histories with clients and conveyed information regarding application processes.
- Filed completed packages quickly and efficiently.
- Informed customers of loan application requirements and deadlines.
Education
High School Diploma -
Continental Academy
Miramar, FL05.2012
Skills
- Process Improvement Strategies
- Customer Service
- Workforce Training
- Inventory Management
- Policies and Procedures Implementation
- Staff Training and Development
- Goal Setting
- Problem-Solving
- Staff Training
- Performance Reporting
- Maintaining Compliance
- Sales Tracking
- Policy Development and Enforcement
- Cost Reduction
- Sales Promotion
- Hiring and Onboarding
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Quote
The way to get started is to quit talking and begin doing.
Walt Disney
Timeline
Operational Manager
Robinson Royal Services llc
05.2019 - Current
HELOC Processor
Compass Bank
09.2015 - 06.2018
Loan Processor
Apex Mortgage Group
08.2002 - 04.2015
Head Loan Officer
Unlimited Potential Mortgage llc
07.2000 - 05.2016
High School Diploma -
Continental Academy
Similar Profiles
DAMON HORTONDAMON HORTON
Transporter at ROBINSON MORTUARY TRANSPORT SERVICES LLCTransporter at ROBINSON MORTUARY TRANSPORT SERVICES LLC
Janay HarperJanay Harper
Home Health Aide at Self-Employed-Royal Healthcare Services, LLCHome Health Aide at Self-Employed-Royal Healthcare Services, LLC
Brian David RobinsonBrian David Robinson
Business Revitalization/ Turnaround Expert at Chef Robinson LLC / DBA Chef Hat ProductionsBusiness Revitalization/ Turnaround Expert at Chef Robinson LLC / DBA Chef Hat Productions