DeAndre Coleman
Brooklyn Park,MN
Summary
Committed and professional Service Advisor with proven ability to effectively manage customer inquiries, provide accurate advice and ensure customer satisfaction. Excellent communication and problem-solving skills for providing customers with best possible service.
Overview
7
7
years of professional experience
Work History
Service Advisor
Morrie's Cadillac
03.2021 - Current
- Educated customers regarding regular maintenance protocols to preserve vehicle condition.
- Managed technician workflow and the status of customer's vehicle repairs.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Handled customer issues with confidence, using complex problem solving to provide effective resolution.
- Pleasantly meet, greet, and recommend services to customers'
Service Runner
Luther Brookdale Chrysler Jeep Dodge Ram
03.2019 - 03.2021
- Greeted customer's upon arrival in the service drive.
- Maintained and organized parking lot by proper arrangement of vehicle parking.
- Provided valet service and delivery of vehicles.
- Assisted detailing cars, quick lube, and washers.
Sales Floor Associate
Fleet Farm
02.2016 - 03.2019
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
- Assisted customers with product returns, exchanges and refunds to increase satisfaction and trust.
Education
Associate of Science - Business
North Hennepin Community College
Minneapolis, MN05.2020
Skills
- Excellent Communication
- Calm and Professional Under Pressure
- Sales and Upselling
- Attention to Detail
- Corporate Standards
- Customer Account Management
Timeline
Service Advisor
Morrie's Cadillac
03.2021 - Current
Service Runner
Luther Brookdale Chrysler Jeep Dodge Ram
03.2019 - 03.2021
Sales Floor Associate
Fleet Farm
02.2016 - 03.2019
Associate of Science - Business
North Hennepin Community College