Deandre Dilworth
San Antonio,TX
Summary
Organized professional with superior work ethic and team player attitude. Commended for honesty, hard work and positive attitude. Highly-motivated with the desire to take on new challenges. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
11
11
years of professional experience
Work History
Collections Specialist
Alorica
San Antonio, TX
10.2023 - Current
- Notified customers of delinquent accounts with attempt to collect outstanding amounts.
- Remained calm, stayed professional and provided exceptional service on calls, even when interacting with difficult clients.
- Arranged for debt repayment and established repayment schedule based on customer finances.
- Recorded and updated customer personal accounts with accurate contact information.
- Developed collection methods to achieve or exceed company financial goals.
Credit Card Disputes
Chase Bank
San Antonio, TX
06.2022 - 06.2023
- Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Processed documentation and troubleshot discrepancies to build client rapport.
- Operated multi-line phone system and online messaging system to communicate with customers.
- Organized and prioritized tasks and activities and worked within strict timeframes and deadlines.
- Maintained customer privacy and protected company operations by keeping information private and confidential.
- Followed policies and procedures to meet or exceed established performance requirements.
Technical Support Agent
IBEX Global
San Antonio, TX
02.2019 - 05.2022
- Assisted customers with various types of technical issues via email, live chat and telephone.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Supported customers with online billing, access and account issues.
- Improved operations by working with team members and customers to find workable solutions.
- Maintained helpdesk and maintenance activities between customer calls and vendor interactions.
- Troubleshot hardware issues and worked with service providers to facilitate repairs for end users.
- Reviewed support cases for technical and troubleshooting accuracy and identified needed process improvements.
- Aided in development of customer acclimation plans for helping clients adjust to implementation of new products.
- Input customer service orders and tracked orders through to completion.
- Managed customer system updates, informing clients of installation progress stages.
PSE Mail Processing Clerk
United States Post Office
San Antonio, TX
12.2017 - 11.2018
- Operated mail processing equipment and manually sorted mail.
- Loaded letters into automated processing equipment and maintained continuous flow when feeding letters to be sorted.
- Weighed parcels, calculating costs based on type, total weight, and final destination.
- Placed mail into appropriate PO boxes.
- Received, sorted and organized incoming letters and packages.
- Loaded mail into cart to prepare for interdepartmental delivery route.
- Applied appropriate postage to outgoing mail using postage machine or mailing labels.
Truck Unloader/Warehouse Stocker
Walmart
San Antonio, TX
09.2014 - 12.2016
- Unloaded parcels from truck with care to avoid damage.
- Handled packages safely while unloading and transporting.
- Loaded and unloaded packages from loading dock to trucks.
- Adhered to workplace safety standards and OSHA regulations.
- Followed proper stock rotation procedures to minimize obsolescence and remove out of date items from sales floor.
- Received incoming product deliveries and relocated to storage shelves, coolers or bins.
- Assisted customers by locating items and loading heavy purchases in vehicles.
- Greeted customers and retrieved requested products to drive satisfaction.
- Moved and rebuilt shelves, racks and displays to increase visibility of merchandise.
- Blocked and faced products on shelves and displays to meet company policies.
- Counted and stocked different types of merchandise to comply with inventory control tag requirements.
- Palletized merchandise for easy movement to sales floor locations.
- Tracked inventory, conducted cycle counts and audits and resolved issues to maintain accurate records.
- Ensured no damaged or expired items were placed on shelves.
- Stocked shelves with items making sure items were not outdated and brought forward.
Day Park Quality
Sea World
San Antonio, TX
06.2014 - 08.2014
- Sanitized frequented areas and equipment using approved supplies.
- Collected trash from floors within hallways, bathrooms and work areas.
- Kept bathrooms in clean, functional condition by scrubbing stalls, cleaning toilets and tidying storage shelves.
- Restocked supplies, replacing toiletries, liners and soaps.
- Replenished supply of hand soap, paper towels and other consumables.
- Transported trash and hazardous waste to appropriate disposal area.
Food Prep
El Pollo Loco
San Antonio, TX
01.2014 - 03.2014
- Re-stocked, organized and arranged service and food stations.
- Cross-trained in other kitchen positions to support team and meet customer needs.
- Packaged and stored food products appropriately for proper handling and preservation.
- Stored perishable food items in freezer or refrigerator to protect from spoilage.
- Followed recipes and customer requests to prepare high-quality, delicious meals.
- Worked in fast-paced, ever-changing environment.
- Demonstrated understanding of menu items and explained to guests accurately.
Life Guard
Sea World
San Antonio, TX
06.2013 - 08.2013
- Kept watch over swimmers to respond quickly to distress situations.
- Monitored behaviors for safety violations and took steps to prevent further violations.
- Reminded patrons to walk carefully and avoid running around or near pool edges to prevent falls.
- Alerted patrons of storm conditions and directed to exit water immediately during local severe weather situations.
- Patrolled to identify anyone needing assistance and offered immediate care.
Education
High School Diploma - General Studies
Earl Warren High School
San Antonio, TX06.2014
Skills
- High-energy attitude
- Heavy Lifting
- Verbal Communication
- Problem Resolution
- Adaptive team player
- Providing customer support
- Resolving issues
- Attention to Detail
Timeline
Collections Specialist
Alorica
10.2023 - Current
Credit Card Disputes
Chase Bank
06.2022 - 06.2023
Technical Support Agent
IBEX Global
02.2019 - 05.2022
PSE Mail Processing Clerk
United States Post Office
12.2017 - 11.2018
Truck Unloader/Warehouse Stocker
Walmart
09.2014 - 12.2016
Day Park Quality
Sea World
06.2014 - 08.2014
Food Prep
El Pollo Loco
01.2014 - 03.2014
Life Guard
Sea World
06.2013 - 08.2013
High School Diploma - General Studies
Earl Warren High School