De'Andre King
Hospitality
Atlanta,GA
Summary
Talented Front Desk Supervisor versed in solving range of daily issues with efficient and professional attitude. Adapts easily to changing demands and learns new information quickly. Accomplished leader and team manager with experience as a VIP Services Coordinator. Successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Great understanding of managing all personnel activity in hospitality industry.
Overview
4
4
years of professional experience
Work History
Hotel Front Desk Supervisor
Omni Hotels & Resorts At Cnn Center
04.2023 - 06.2023
- Responded to guest inquiries and resolved complaints to establish trust and increase satisfaction.
- Oversaw fast-paced front desk operations with over 200 daily arrivals.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Supervised team of 10 front desk agents and helped to resolve issues arising during shifts.
- Trained new staff members in customer service techniques and hotel operations.
VIP Services Coordinator
Fontainebleau Miami Beach Hotel
11.2021 - 02.2023
- Assisted in Relaunching this department post Covid-19, Managed to bring back over 100 returning VIP's from previous years.
- Developed and maintained courteous and effective working relationships.
- Empowered workers to independently handle common issues and maintain strict safety standards.
- Prepared for special groups and VIP guest by implementing personalized plans with our Food & Beverage and house keeping teams.
- Monitored workers for performance, professionalism and service quality.
Guest Service Agent
Fontainebleau Miami Beach Hotel
05.2021 - 10.2021
- Greeted over 300 daily visitors and residents upon arrival, offered assistance, and answered questions to build rapport and retention.
- Confirmed important personal and payment information for compliance with security and payment card industry standards.
- Collected room deposits, fees, and payments
Deli Associate
Publix
North Miami Beach, FL
07.2019 - 07.2020
- Skilled at working independently and collaboratively in a team environment.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Organized and detail-oriented with a strong work ethic.
Kitchen Manager
City Crab
Miramar, FL
04.2020 - 05.2021
- Conducted daily checks of refrigerators and freezers to verify proper food storage, container labeling, and surface cleaning.
- Inspected stock to identify shortages, replenish supply and maintain consistent inventory.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
Education
High School Diploma -
Everglades High School
Miramar, FL06.2020
Skills
- Customer interaction
- Payroll and scheduling
- Team Leadership
- Hospitality service expertise
- New hire training
- Creative problem solving
- Strategic sales knowledge
- Professional telephone demeanor
- Money handling abilities
- Check-In and Check-Out Procedures
- Customer Retention
- Correspondence Management
- Guest Amenities
- Staff Development
- Business Development
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Hotel Front Desk Supervisor
Omni Hotels & Resorts At Cnn Center
04.2023 - 06.2023
VIP Services Coordinator
Fontainebleau Miami Beach Hotel
11.2021 - 02.2023
Guest Service Agent
Fontainebleau Miami Beach Hotel
05.2021 - 10.2021
Kitchen Manager
City Crab
04.2020 - 05.2021
Deli Associate
Publix
07.2019 - 07.2020
High School Diploma -
Everglades High School
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