Justin Austin
Sandy,UT
Summary
Accomplished in all things hospitality with extensive leadership experience at most hotels in Estes park, excelling in guest communication and Proven track record of enhancing guest satisfaction through effective issue resolution and collaboration. Skilled in training staff and implementing operational improvements, fostering a positive environment for both guests and employees and one heck of a Professional hospitality leader with strong background in hotel operations and guest services management and maintaining high service standards. Reliable, adaptable, and focused furthering my hospitality career!
Overview
5
5
years of professional experience
Work History
Hotel Front Desk Supervisor
Expedition Lodge
06.2023 - Current
- Supervised front desk operations, ensuring exceptional guest experiences and timely check-in/check-out processes.
- Trained and mentored new staff on customer service standards and hotel policies.
- Managed room assignments and coordinated with housekeeping to maintain cleanliness and readiness.
- Resolved guest inquiries and complaints promptly, enhancing overall satisfaction ratings.
- Oversaw cash handling procedures, maintaining accurate financial records during shifts.
- Maintained a professional and presentable front desk area, ensuring guests were greeted with a clean and welcoming environment upon arrival.
- Monitored inventory of supplies, ensuring adequate stock levels for daily operations.
- Oversaw day-to-day operations of 123-room hotel with staff of 30 employees.
Guest Service Advocate
Expedition Lodge Hotel
04.2023 - Current
- Maintained knowledge of reservation systems to support smooth booking processes.
- Acted as the primary point of contact for hotel employees, efficiently addressing requests, complaints, and concerns to ensure a positive work environment.
- Collaborated with management and various departments to suggest and implement improvements enhancing overall hotel operations and employee satisfaction.
- Maintained clear communication channels between staff and leadership to promptly resolve issues and foster a supportive workplace culture.
Guest Service Agent
Trail Born Hotels
02.2024 - 08.2024
- Assisted guests with inquiries, ensuring prompt and accurate service delivery.
- Resolved customer issues effectively, enhancing overall guest satisfaction.
- Collaborated with team members to streamline service processes and improve efficiency.
- Educated guests on lodge amenities and local attractions, fostering positive experiences.
Front Desk Agent
Historic Craigs Lodge
01.2023 - 10.2023
- Managed guest check-in and check-out processes, ensuring seamless arrival and departure experiences.
- Coordinated room assignments and maintenance requests to optimize occupancy rates and guest satisfaction.
- Facilitated smooth guest experiences by coordinating with multiple departments across the property.
- Maintained clean and organized front desk areas to uphold polished company image.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
Server/Busser/Host/Head Barback
Lonigan's Saloon, Irish Pub
03.2021 - 02.2022
- 1Delivered exceptional customer service, ensuring positive dining experiences for all patrons.
- Managed order accuracy and timely delivery, enhancing overall operational efficiency.
- Trained new staff on menu offerings, service protocols, and point-of-sale systems.
- Collaborated with kitchen staff to optimize food presentation and order preparation speed.
Education
High School Diploma -
Yosemite High School
Merced, CA06-2014
Skills
- Cultural sensitivity
- Guest experience orchestration
- Resolving customer complaints
- Adaptable to new challenges
- Supervisory experience
- Leadership
- Hospitality expert
- Profound knowledge of customer service
- High-pressure situation's
- Proficient in using pos systems
- Computer skills
- Data analysis
Timeline
Guest Service Agent
Trail Born Hotels
02.2024 - 08.2024
Hotel Front Desk Supervisor
Expedition Lodge
06.2023 - Current
Guest Service Advocate
Expedition Lodge Hotel
04.2023 - Current
Front Desk Agent
Historic Craigs Lodge
01.2023 - 10.2023
Server/Busser/Host/Head Barback
Lonigan's Saloon, Irish Pub
03.2021 - 02.2022
High School Diploma -
Yosemite High School