Barbara Lender
Hotel Front Desk Supervisor
Rockford,IL
Summary
I am a meticulous Front Desk Supervisor with strong background in guest service environments. Adaptable, energetic and customer-oriented individual with exceptional listening skills. Devoted to delivering quality service and exceeding expectations. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Dedicated hospitality professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
5
5
years of professional experience
2
2
years of post-secondary education
Work History
Hotel Front Desk Supervisor
Aimbridge Hospitality
Rockford, IL
01.2019 - Current
- Collected room deposits, fees and payments.
- Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Collaborated with team members to handle guest requirements from check-in through check-out.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
- Trained new employees, demonstrating best methods for serving clients and guests.
- Oversee the Market product selection and sales to maximize profit
Floor Supervisor
Servicom
Rockford, IL
01.2018 - 12.2018
- Established objectives to offer team members clear roadmap to help company achieve overall goals.
- Assisted customers with Sirius XM selection through carefully curated questions.
- Motivated sales team to exceed sales quotas through friendly competition and other incentive programs.
- Used weekly financial data to analyze company growth and optimize operational strategies.
- Trained and supported sales force with closing deals.
- Taught salespeople to close deals and improve sales performance to increase revenue for company.
Front Desk Night Auditor
Sleep Inn
Rockford, IL
10.2017 - 03.2018
- Introduced customers to hotel amenities with pleasant and helpful demeanor.
- Documented accounts and logs throughout shift to keep up with requirements.
- Reviewed checklist on daily basis and planned shift accordingly.
- Monitored facility security for guest and personnel safety.
Education
No Degree - General Studies
Rock Valley College
Rockford, IL 09.2013 - 12.2015
Skills
Correspondence management
undefinedTimeline
Hotel Front Desk Supervisor
Aimbridge Hospitality
01.2019 - Current
Floor Supervisor
Servicom
01.2018 - 12.2018
Front Desk Night Auditor
Sleep Inn
10.2017 - 03.2018
No Degree - General Studies
Rock Valley College
09.2013 - 12.2015
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