Deandre Neal
Cordova,TN
Summary
Dynamic Customer Service Representative with proven expertise at RemX Specialty Staffing, adept at resolving conflicts and enhancing customer loyalty through empathetic communication. Skilled in problem resolution and proficient in Microsoft Excel, I consistently deliver exceptional service, ensuring customer satisfaction and fostering strong relationships.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
RemX Specialty Staffing
11.2009 - 03.2019
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Resolved customer inquiries and technical issues through effective communication and problem-solving techniques.
- Maintained detailed documentation of customer interactions, ensuring accurate records for future reference.
Education
High School Diploma -
Cordova High School
Memphis, TNSkills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Problem resolution
- Relationship building
- Call center experience
- Computer proficiency
- Conflict resolution
- Complaint handling
- Microsoft Excel
- Payment processing
- Client relations
- Customer satisfaction measurement
- Professional telephone demeanor
Timeline
Customer Service Representative
RemX Specialty Staffing
11.2009 - 03.2019
High School Diploma -
Cordova High School
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