Experienced Service Tech with extensive knowledge of vehicle testing, maintenance and repair. Adept at reading and understanding technical documentation. Excellent customer service, time management and multitasking abilities.
Overview
6
6
years of professional experience
Work History
Owner/Operations Manager
Level 1 LLC
08.2022 - Current
Managed day-to-day business operations.
Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
Lead Automotive Technician
Z's Auto Sales
01.2023 - 12.2023
Enhanced vehicle performance by conducting thorough diagnostic tests and identifying necessary repairs.
Streamlined repair processes for increased efficiency and customer satisfaction, implementing effective time management strategies.
Reduced downtime by effectively prioritizing tasks and ensuring timely completion of maintenance services.
Developed strong relationships with suppliers, negotiating favorable pricing for parts and equipment purchases.
Automotive Assistant Manager
Monro Inc.
08.2018 - 12.2022
Enhanced customer satisfaction by providing exceptional service and addressing concerns promptly.
Demonstrated exceptional problem-solving abilities while assisting customers with various inquiries related to their automotive needs.
Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
Registered Nurse – Emergency Department at Community Regional Medical Center Level 1 Trauma CenterRegistered Nurse – Emergency Department at Community Regional Medical Center Level 1 Trauma Center
Clinical Nurse 1 at University of Maryland Medical System Level 1 Trauma CenterClinical Nurse 1 at University of Maryland Medical System Level 1 Trauma Center