Gary Baker
Flintstone,GA
Summary
Committed job seeker with a history of meeting company needs with consistent and organized practices such as utilizing employees skills. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Operations Manager
ML Utilities dba Cherokee Truck Equipment
Chattanooga, TN
04.2022 - Current
- Demonstrated strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Developed and implemented operational procedures to ensure quality standards are met.
- Managed scheduling, training and inventory control.
- Organized staff work schedules and assigned team members to specific duties.
- Directed operations staff by providing guidance, training, and support in order to meet company objectives.
- Integrated strategies with other departments including sales, marketing, finance, human resources. to ensure efficient operations.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
- Responded to information requests from superiors, providing specific documentation.
- Controlled departmental facilities use and approved requests for repairs or improvements.
- Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
- Assisted with customer requests and answered questions to improve satisfaction.
Service Manager
Cherokee Truck Equipment
Chattanooga, TN
04.2004 - 04.2022
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Assigned work and monitored performance of project personnel.
- Created written estimates and obtained customer consent to proceed.
- Provided technical support for hardware and software issues experienced by customers.
- Displayed confidence and restraint in stressful circumstances to effectively diffuse tense situations.
- Managed service staff to ensure customer satisfaction and compliance with company policies.
- Identified needs of customers promptly and efficiently.
- Collaborated successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Technician
Cherokee Truck Equipment
Chattanooga, TN
04.1997 - 04.2004
- Conducted regular inspections to identify potential problems before they occur.
- Inspected and tested malfunctioning equipment to diagnose faults and malfunctions.
- Operated test meters and soldering equipment to replace electrical components and wiring.
- Inspected equipment and made repairs and replacements.
- Calibrated, adjusted and aligned components according to manufacturer's specifications.
- Communicated with clients during service calls for top-quality customer service.
- Repaired damaged wiring harnesses and connectors associated with electronic systems.
- Troubleshot issues related to software programs used with specific types of machinery.
- Provided technical support for customers who have purchased their products or services.
- Noted and filed new installations, repair procedures and maintenance procedures completed.
- Used hand tools, power tools and diagnostic equipment to troubleshoot problems with mechanical components.
- Replaced defective parts as required using the appropriate tools.
Education
Diploma - Electrician
Ashworth College
Norcross, GA08-2013
GED -
Soddy Daisy High School
Soddy Daisy, TN05-1992
Skills
- Equipment Operation
- Surface Preparation
- Torch Cutting
- Welding
- Fabrication
- Shaping and Cutting
- System Repairs
- Parts Replacement
- Tire Mounting and Balancing
- Operating Pneumatic Tools
- Troubleshooting Skills
- Installing Equipment
- Valid Driver's License
- Replacing Parts
- Safety Awareness
- Heavy Equipment Repair
- Equipment Installation
- Troubleshooting and Diagnostics
Certification
- ASE Certified Truck Equipment Technician
- Crane Inspector
- Crane Operator
- Diamond Logic Programmer
- DOT Inspector
- Palfinger Crane Certified Repair
References
References available upon request.
Timeline
Operations Manager
ML Utilities dba Cherokee Truck Equipment
04.2022 - Current
Service Manager
Cherokee Truck Equipment
04.2004 - 04.2022
Technician
Cherokee Truck Equipment
04.1997 - 04.2004
Diploma - Electrician
Ashworth College
GED -
Soddy Daisy High School
- ASE Certified Truck Equipment Technician
- Crane Inspector
- Crane Operator
- Diamond Logic Programmer
- DOT Inspector
- Palfinger Crane Certified Repair
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