DEANDRE TERRINTIN
Sacramento,California
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. I am a Detail- oriented team player with strong organizational skills and ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
11
11
years of professional experience
Work History
PC Technician Support, Advanced
Blue Shield
El Dorado Hills, CA
2023.08 - Current
- Provide basic IT support for both internal staff and customers through support queues (Service
Market Place); addressing problems quickly, thoroughly, and consistently. - Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Configured and tested new software and hardware.
- Shipping and receiving of equipment from Warehouse and update Ticketing System
- Assist with basic testing and reporting of issues within conference room
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
BGDC - Operations Supervisor
11.2022 - Current
- Enforced regulatory and company policy compliance to improve workplace and employee safety and readiness
- Encouraged and promoted ideas aligned to business needs and benefits
- Oversee the execution of all afternoon and end-of-day reporting functions as required
- Motivated and trained employees to maximize team productivity
- Conducted root cause analysis in deficient areas to identify and resolve issues
- Collected customer feedback and made business adjustments to improve retention and satisfaction
- Evaluated team member performance and productivity, provided feedback and implemented corrective actions.
Night Shift Operations Supervisor
iJility
09.2020 - 11.2022
- Organized evening meetings to set operations for following day and next shift crew
- Observed each team member to carry out duties and provided constructive criticism.
- IT Help Desk Technician
InsightGlobal
08.2018 - 08.2021
- Walked individuals through basic troubleshooting tasks
- Performed tests of functionality, security, and performance
- Relocating to Sacramento, CA May 2023 of different workstations and devices
- Provided Tier 1 IT support to non-technical internal users through desk side support services
- Configured hardware, devices, and software to set up work stations for employees
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks
- Installed, modified, and repaired software and hardware to resolve technical issues
- Explained technical information in clear terms to promote better understanding for non-technical users.
Administrative Assistant
Insight Global
07.2012 - 09.2018
- Scheduled office meetings and client appointments for staff teams
- Sorted and distributed office mail and recorded incoming shipments for corporate records
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors
- Restocked supplies and placed purchase orders to maintain adequate stock levels
- Facilitated timely delivery of special projects to meet organizational and departmental objectives
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
Network Cable Technician
CTI, Inc
02.2015 - 05.2018
- Connected components to exterior cable systems and tested connections for adequate power and functional links
- Assembled communication equipment such as wiring, switching equipment, and power apparatus
- Repaired and updated equipment to conform to company- wide standards
- Developed and implemented plans for installation of new networks and cabling systems
- Worked closely with network administrators and server engineers to deliver quality service
- Installed wiring, cabling and networking hardware on customer premises.
Education
High School Diploma -
Paulding County High School
Dallas, GA05.2009
Skills
- Customer Service
- Team Player
- Managerial
- Problem-Solving
- Support Ticket System
- Management
- IT Operations & Helpdesk
- Microsoft Outlook
- Cabling
- MS Office
- Windows
- Leadership
- Spreadsheet management
- Microsoft SharePoint
- Office administration
- Remote System Analysis
- Technical issues analysis
Timeline
PC Technician Support, Advanced
Blue Shield
2023.08 - Current
BGDC - Operations Supervisor
11.2022 - Current
Night Shift Operations Supervisor
iJility
09.2020 - 11.2022
- IT Help Desk Technician
InsightGlobal
08.2018 - 08.2021
Network Cable Technician
CTI, Inc
02.2015 - 05.2018
Administrative Assistant
Insight Global
07.2012 - 09.2018
High School Diploma -
Paulding County High School