Deandre Thomas
Miami,FL
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
6
6
years of professional experience
Work History
Passenger Service Agent
Frontier Airlines
Miami, FL
07.2022 - Current
- Greeted passengers and assisted with their inquiries.
- Checked in passengers, assigned seats, and issued boarding passes.
- Verified identification of passengers for security purposes.
- Answered customer questions regarding flight information, airport amenities, and travel regulations.
- Processed ticket refunds for cancelled or delayed flights.
- Informed passengers of any changes in flight schedules or other travel related matters.
- Maintained accurate records of passenger manifests and checked luggage tags.
Manager of Operations
Xstar rental Co
Miami, FL
- Developed and implemented operational policies and procedures to ensure efficient business operations.
- Negotiated contracts with vendors for services necessary for daily operations.
- Maintained effective communication between staff members by providing guidance on tasks and projects or addressing any concerns they may have had about their work environment or job duties.
- Scheduled meetings between internal teams and external stakeholders when necessary.
Intern
Secret Service
05.2018 - 12.2023
- Gathered data for market research projects and analyzed findings to make recommendations.
- Attended weekly team meetings and provided feedback on projects.
- Developed content for social media platforms including Facebook, Twitter, Instagram.
- Performed wide range of simultaneous job tasks to support professor's academic, research and operational needs.
- Greeted office visitors, provided information and directed to appropriate personnel.
Supervisor
frenchbee airlines
Los Angeles, CA
02.2018 - 07.2022
- Directed and supervised team of 15 employees in daily operations.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Conducted weekly meetings with team members to discuss upcoming tasks and project deadlines.
- Recruited, hired, trained, mentored, coached, evaluated, and terminated staff as necessary.
- Ensured compliance with workplace safety regulations by providing training sessions for all staff members.
- Monitored employee productivity levels on a regular basis to identify areas of improvement.
Education
Bachelor of Science - Psychology
University of Miami
Miami, FL12-2023
High School Diploma -
Christopher Columbus High School
Coral Gables, FL05-2018
Skills
- Computer Terminal Operations
- Issuing tickets
- Check-in procedures
- Coordinating schedules
- Customer Service Management
- FAA Regulations
- Policy Development
- Maintaining Inventory
- Human Resources
Timeline
Passenger Service Agent
Frontier Airlines
07.2022 - Current
Intern
Secret Service
05.2018 - 12.2023
Supervisor
frenchbee airlines
02.2018 - 07.2022
Manager of Operations
Xstar rental Co
Bachelor of Science - Psychology
University of Miami
High School Diploma -
Christopher Columbus High School