DEANDRE THOMAS
Summary
Results-driven manager with extensive experience in customer service and sales development. Successfully enhanced operational performance through data analysis and training initiatives, while fostering collaboration to drive strategic improvements. Adaptable in high-pressure situations, consistently meeting organizational needs and strengthening the brand.
Overview
9
9
years of professional experience
Work History
Passenger Service Supervisor
Spirit
Miami
01.2020 - 05.2026
- Supervised daily operations of passenger service team at Spirit.
- Oversaw gate, ramp, and cabin services during each flight, ensuring smooth operations.
- Coordinated staff scheduling to optimize coverage and enhance service delivery.
- Trained new employees on customer service protocols and procedures.
- Managed passenger inquiries and resolved issues, improving overall customer satisfaction.
- Resolved customer complaints promptly, ensuring satisfactory outcomes and fostering positive passenger relationships.
Intern
United States Government
Miami
05.2018 - 12.2020
- Supported research projects for government programs and initiatives, contributing to informed decision-making.
- Executed data entry and ensured accuracy of records for governmental activities, facilitating reliable data access.
- Organized meetings and developed materials for department briefings, enhancing communication and information sharing.
SALES SUPERVISOR
sunglass hut
Miami
01.2017 - 05.2018
- Implemented innovative sales techniques, resulting in substantial increase in average transaction value and contributing to store's overall revenue growth.
- Increased sales by strategically upselling products aligned with customer preferences, enhancing overall customer experience.
- Guided customers in product selections, boosting sales and fostering long-term customer loyalty.
- Led customer service initiatives, enhancing satisfaction and fostering repeat business.
- Resolved customer issues promptly, upholding high service standards.
- Communicated product details clearly, ensuring informed purchasing decisions.
- Fostered team-oriented environment by mentoring new hires and collaborating with colleagues to streamline operations and enhance customer satisfaction.
Education
HIGH SCHOOL DIPLOMA -
South Miami Senior High School
Miami, FL05-2018
Skills
- Customer Service Management
- Client Relationship Management
- Project management
- Operational efficiency
- Performance Improvements
- Operational Analytics
- Leadership
- Staff Training
- Problem-solving
Additional Information - Accomplishments
- united states president internship completion
- Miami Dade Police Department Explorer of the Year
- Miami Dade Police Department Director for a day
Languages
English, Native
Timeline
Passenger Service Supervisor
Spirit
01.2020 - 05.2026
Intern
United States Government
05.2018 - 12.2020
SALES SUPERVISOR
sunglass hut
01.2017 - 05.2018
HIGH SCHOOL DIPLOMA -
South Miami Senior High School