DeAndre Williams
Los Angeles,CA
Summary
Facilitates positive and productive customer Service and interactions between workers, and leaders. Successful background reaching consensus and smoothing relations to maximize success of negotiations. Articulate and decisive professional with respectful and resourceful approach.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Reliable employee seeking customer service position. Offering excellent communication and good judgment.
Overview
18
18
years of professional experience
Work History
Union Steward
Ralphs Grocery
08.2018 - Current
- Mediated discussions between employer and employee representatives in attempt to reconcile differences.
- Completed in-depth investigations into issues pertaining to discipline and grievance management and recommended strategies.
- Reduced grievances and arbitration needs by educating frontline managers on techniques for enhancing interactions between labor and leadership.
- Educated Members on contract procedures, administration and interpretation.
- Organized several rallies in front of my store.
- Organized Members in providing pamphlets on fair work practices in front of the store.
- Filed bored charges against employer for unfair labor practices.
- Was a spur for the international UFCW For the election in 2020
- Spur for local 770 from June - December 2021
- Had several in store actions for CVS
- Assisted several members in completing the Kroger work survey.
- Done several press interviews
- Participated in several union marches
Food Clerk
Ralphs Grocery
03.2007 - 09.2023
- Customer Service
- Arranged items in display cases to promote sales.
- Assisted in managing product counts and audits.
- Demonstrated advanced product knowledge, item locations, pricing and stock levels.
- Labeled and scanned customer food items to complete sales.
- Pleasantly greeted customers and provided prompt and courteous service.
- Completed regular cycle counts and inventory audits.
- Monitored customers demonstrating suspicious actions to support inventory loss prevention objectives.
- Observed safety protocols when transporting merchandise to different areas of store to alleviate item damage.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Met customer service goals and exceeded customer expectations.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Resolved customer complaints, leading to noticeable improvement in customer satisfaction ratings.
- Enhanced customer experience by providing prompt and accurate transactions.
Education
Diploma - General Education
Santa Monica High School
Santa Monica, CA06.2002
Skills
- Cashier
- Grievance Procedures
- Time Management
- Active Listening
- Client Assessments
- Reading Comprehension
- Management Interaction
- Document Organization
- Collective Bargaining Agreements
- Recommendation Management
- Industry Best Practices
- Union Negotiations
- Disciplinary Procedures
- Procedural Guidance
- Cycle Counts
- Status Updates
- Educational Leadership
- Employee Engagement
- Standard Operating Procedures Maintenance
- Team Communication
- Improvement Recommendations
- Effective Communication
- Discipline Documentation
- Coordination and Collaboration
- Customer Satisfaction
- Organizational Standards
- Team Meetings
- Safety Standards
- Microsoft Word
- Multimedia Presentations
- Investigation Leadership
- Policy Management
- Data Integrity
- HR Policies
- Proactive Communication
- Inventory Management
- Maintaining Clean Work Areas
- Team Goals
- Meeting Management
- Department Management
- Schedule Management
- Project Requirements
- Operation Monitoring
Contact
Los Angeles, CA 90044
Education
Santa Monica, CA
Timeline
Union Steward
Ralphs Grocery
08.2018 - Current
Food Clerk
Ralphs Grocery
03.2007 - 09.2023
Diploma - General Education
Santa Monica High School
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