DEANDRE WILLIAMS
NEW CASTLE,US
Summary
Compassionate, hardworking, and dependable healthcare professional with over a decade of diverse medical experience and educational training, including multi-state certification for travel opportunities. Strengths include punctuality, a commitment to teaching and learning, excellent communication skills, strong attention to detail, and an unwavering work ethic. Seeking to leverage extensive medical expertise alongside recent training in the financial sector to enhance patient support and contribute to the success of a financial institution in 2026. Committed to fostering a collaborative environment that prioritizes patient care and organizational growth.
Overview
13
13
years of professional experience
Work History
Lead account specialist
Discover Financial
01.2024 - Current
- Provided accurate information regarding bank products and services to customers, including account balances, loan payments, transfers, deposits.
- Ensured compliance with applicable laws, rules and regulations governing banking operations.
- Educated customers on different account types to best suit individual needs.
- Adhered to all security procedures when dealing with confidential customer information.
- Established positive relationships with customers through active listening and communication.
- Strategically approached problems within the department and created solutions while being responsible for quality and accuracy of Instrument sets/ workload performance.
Certified Registered Central Sterile Processing Technician
SCA Chatham Orthopedics
02.2022 - 09.2023
- Preformed a variety of duties, assembling and packing trays to wrapping and labeling.
- Set up equipment needed for procedures & following surgeons' preference cards.
- Leadership skills, such as various improvements to work processes & training others.
Certified Registered Central Sterile Processing Technician
Memorial Health University Medical Center
01.2021 - 02.2022
- Delivered instruments and supplies to surgeons during procedures.
- Set up equipment needed for procedures and organized instruments as directed in surgeons' preference cards.
- Readied instruments for sterilization procedures and completed decontamination protocols.
- Recorded results of biological and diagnostic tests.
- Prepared trays, instrument packs and surgical sets.
- Restocked supplies for decontamination area.
- Demonstrated leadership by making improvements to work processes and helping to train others.
- Led and implemented safety rules and regulations in compliance with OSHA guidelines for maintaining not only a healthy environment but also a healthy workstation.
- Utilized centric programming for any data entry purposes or completing count sheets.
- Preformed a variety of duties, assembling and packing trays to wrapping and labeling.
- 100% inspection using magnifying lamps, scopes, and electro testing devices.
Certified Nursing Assistant
Easter Seals Rehabilitation Center
09.2014 - 06.2015
- Assisted with medication administration, personal hygiene, and other activities of daily living.
- Improved patient outlook & daily living through compassionate care.
- Coordinated and engaged in community outreach programs, such as special Olympic events.
- Contributed to patient's independence by teaching skills needed for daily living.
Certified Medical Assistant
Chimes
01.2013 - 01.2014
- Medical Receptionist, Which conducted patient intake interviews to collect medical information and insurance details.
- While at times also training new staff on office procedures, insurance processes & medical terminology.
- Delivered high-quality administrative & customer service skills to sustain a professional patient relationships & continuous workflow.
- Compiled physical and digital documents, charts, and reports before preparing to send any financial statements needed to support any bookkeeping functions.
Education
Associate of Science - Allied health specialist
Savannah Technical College
Savannah06-2022
High School Diploma -
St.Geroges Vo Tech
Middletown, DE06-2011
Skills
- CPR
- First aid
- Medical terminology
- Sterile tech experience
- Microsoft 360
- Lab-Tech
- Trauma one unit experience
- Client documentation
- HIPAA
- OSHA Proficiency
- Cross-functional teamwork
- Goal oriented
- Decontamination procedures
- Biological monitoring
- Operating room support
- Cross-training
- Infection control
- Quality assurance
Timeline
Lead account specialist
Discover Financial
01.2024 - Current
Certified Registered Central Sterile Processing Technician
SCA Chatham Orthopedics
02.2022 - 09.2023
Certified Registered Central Sterile Processing Technician
Memorial Health University Medical Center
01.2021 - 02.2022
Certified Nursing Assistant
Easter Seals Rehabilitation Center
09.2014 - 06.2015
Certified Medical Assistant
Chimes
01.2013 - 01.2014
Associate of Science - Allied health specialist
Savannah Technical College
High School Diploma -
St.Geroges Vo Tech