Patti Hansen
Newcastle,WA
Summary
Inside Sales Manager with a track record of exceeding quotas and driving revenue growth. Recognized as a President's Club earner, leveraging consultative selling techniques to foster client relationships and resolve issues effectively. Proficient in Salesforce and cross-functional collaboration, ensuring customer satisfaction and operational efficiency.
Overview
19
19
years of professional experience
Work History
Account Service Coordinator
Steve Madden
Bellevue, WA
11.2025 - Current
- Managed wholesale accounts, ensuring flawless order entry to delivery across major retail channels.
- Coordinated distribution and communication among Sales, Design, and Production teams to ensure project alignment.
- Resolved order issues quickly, maintaining compliance and client satisfaction.
- Oversaw sample requests and shipments, ensuring on-time delivery to meet customer deadlines.
- Maintained accurate system data and generated reports to provide stakeholders with critical insights.
- Partnered with distribution to ensure shipping met all customer guidelines
Career Pause
Hansen Household
Newcastle, WA
08.2017 - 11.2025
- Ensured safety and development of young children through full-time caregiving.
- Taught preschool curriculum part-time for 6 months, fostering early childhood development
- Organized and led youth sports practices and games, promoting teamwork and physical fitness
- Volunteered bi-monthly in elementary classrooms, teaching Art and enhancing student creativity
- Balanced budgets, activities, appointments, and household duties
Manager, West Coast Territory Sales
L'Oréal USA - Clarisonic
Redmond, WA
02.2016 - 08.2017
- Promoted to Manager of all west coast inbound and outbound sales prospects and accounts in territory.
- Achieved 2014 President's Club Award at L'Oréal Luxe Sales, ranking 1st among 15 team members.
- Recognized with Sonic All-Star Award for outstanding performance in 2014
- Achieved top quota consistently on a team of 15, leveraging consultative selling techniques to strengthen client relationships and secure new business.
- Worked as liaison between the sales team, sales operations and Salesforce to update workflow fields, test changes, and teach the sales team about updates.
- Regularly work with the Sales operations team to create reporting via Salesforce.
- Developed content and PowerPoint slides for webinar trainings to enhance team knowledge and client engagement.
Inside Sales and Service Representative
L'Oreal USA
Redmond, WA
08.2010 - 02.2016
- Promoted to main point of contact for inside sales support and outside territory sales managers, enhancing communication and collaboration.
- Increased Canadian revenue by 260% during the first year of position making 30-50 calls a day.
- Prospected new business by acquiring 2-5 new accounts monthly, supported service-related issues, and built strong relationships with spas and doctors to exceed sales objectives.
- Managed frontline communications with Clarisonic customers via phone, email, and multimedia, ensuring high levels of customer satisfaction.
- Educated professionals and consumers on the clinical benefits of Clarisonic.
- Use SAP & Salesforce to promote skin care professionals through a defined sales cycle, from initial trial through distribution to end users.
Professional Sales and Service Coordinator
L'Oreal USA
Redmond, WA
03.2010 - 08.2012
- Assistant to the Spa Channel Manager in conjunction with managing professional territory sales in Canada.
- Managed Nordstrom Spa Clarisonic sales and coordinated support for events.
- Collected data for 10 spa events annually, analyzed sales revenue, and supported resorts and large spa franchises.
- Developed PowerPoint presentations for Nordstrom Spa strategy meetings and training tools for organizations like Woodhouse Spas.
Office Manager/Paralegal
The Law Office of Matthew D. O'Conner
Seattle, WA
10.2009 - 01.2010
- Oversaw office operations, ensuring seamless workflow and coordination.
- Managed financial transactions and invoicing using QuickBooks, maintaining accurate records.
- Managed office operations and maintained efficient workflow for legal staff.
- Coordinated scheduling and communication between clients and attorneys.
- Oversaw document preparation and ensured compliance with legal standards.
Television News Reporter
KFDA/CBS
Amarillo, TX
02.2008 - 04.2009
- Reporter for the five, six, and ten pm newscasts.
- Fully responsible for pitching daily content, writing, editing, and presenting live reports.
- Met daily deadlines for several stories to air on live television and then be posted to the news channel website.
- Cultivated relationships with local leaders, conducted cold calls, and engaged with the community to enhance news coverage.
- Served as Media Liaison for Amarillo Joint Alliance for Students board, facilitating communication and collaboration.
- Traveled for special projects and events.
Television News Intern, Scholarship Winner
KNTV/NBC
San Jose, CA
09.2007 - 12.2007
- Applied for and earned a spot as a news intern at KNTV with a lead reporter.
- Logged tape, wrote stories, and supported newsroom and field operations.
- Assisted Assignment Desk by making calls, gathering news tips, and scheduling interviews.
- Selected to represent Washington State University in a US top 5 television news market on a scholarship.
Education
B.A. - Communication with an emphasis in Broadcast News and Production, minor in music
Washington State University
Pullman05-2007
Skills
- Account management
- Customer relationship management
- Lead generation
- Consultative selling
- Order management
- Project coordination
- CRM software
- Report generation
- Presentation development
- Effective communication
Timeline
Account Service Coordinator
Steve Madden
11.2025 - Current
Career Pause
Hansen Household
08.2017 - 11.2025
Manager, West Coast Territory Sales
L'Oréal USA - Clarisonic
02.2016 - 08.2017
Inside Sales and Service Representative
L'Oreal USA
08.2010 - 02.2016
Professional Sales and Service Coordinator
L'Oreal USA
03.2010 - 08.2012
Office Manager/Paralegal
The Law Office of Matthew D. O'Conner
10.2009 - 01.2010
Television News Reporter
KFDA/CBS
02.2008 - 04.2009
Television News Intern, Scholarship Winner
KNTV/NBC
09.2007 - 12.2007
B.A. - Communication with an emphasis in Broadcast News and Production, minor in music
Washington State University