Tristan Medina
Houston
Summary
Sales and administrative professional with over 8 years of experience in enhancing team productivity and customer satisfaction through innovative solutions. Expert in managing executive documents, streamlining order processes, and fostering cross-departmental collaboration. Skilled in customer service, and blueprint reading, with a proven track record of implementing systems that drive substantial revenue growth and operational efficiency.
Overview
9
9
years of professional experience
Work History
ACCOUNT SERVICE COORDINATOR
First Service Residential
03.2025 - Current
- Cultivated strong client relationships through proactive communication, demonstrating commitment to service excellence and client needs.
- Managed communication channels to ensure timely responses to inquiries, improving client engagement.
- Coordinated payment plans to enhance homeowner satisfaction and streamline payment processes.
- Oversaw account charges to ensure accuracy in fees and legal invoices, reducing discrepancies.
- Review and adjust accounts based on board-approved settlements.
ORDER ENTRY, SALES ADMIN, ESTIMATOR
Ram Windows & Doors
08.2022 - 03.2025
- Managed executive documents to increase team efficiency and productivity.
- Streamlined order processes to reduce processing time and elevate customer satisfaction.
- Facilitate cross-department initiatives, fostering teamwork and collaboration.
- Evaluate architectural plans for precise project scope and resource alignment.
- Implemented digital records to enhance data retrieval and optimize administrative workflows.
INSIDE SALES/WINDOW & DOOR SPECIALIST
ABC Supply Co Inc.
02.2021 - 07.2022
- Implemented a product recommendation system, increasing upsell opportunities and contributing to substantial revenue growth.
- Analyzed customer needs, recommended tailored solutions, and boosted product sales.
- Processed sales orders and resolved service issues to enhance customer satisfaction.
- Coordinated deliveries and pickups to ensure timely service and maintain inventory accuracy.
- Collaborated with warehouse teams on pickups to ensure accurate order fulfillment and improve interdepartmental communication.
SALES SPECIALIST
The Home Depot
10.2017 - 02.2021
- Organized home measures and generated leads, contributing to increased sales in millwork department.
- Designed custom windows and doors to enhance customer satisfaction and increase sales.
- Coordinated merchandise quotes to ensure accurate and timely delivery of customer orders.
- Managed vendor and customer communications, resolving issues and improving service efficiency.
Education
High School -
Aldine High School
Houston, TX01-2017
Skills
- Account Management
- Customer Service & Retention
- Order Processing
- Account & Sales Support
- Project Coordination
- Data Management
- Record Maintenance
- Department coordination
- Cost Analysis
- Microsoft office
Timeline
ACCOUNT SERVICE COORDINATOR
First Service Residential
03.2025 - Current
ORDER ENTRY, SALES ADMIN, ESTIMATOR
Ram Windows & Doors
08.2022 - 03.2025
INSIDE SALES/WINDOW & DOOR SPECIALIST
ABC Supply Co Inc.
02.2021 - 07.2022
SALES SPECIALIST
The Home Depot
10.2017 - 02.2021
High School -
Aldine High School