DeAndrea Holland
Atlanta,Ga
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
17
17
years of professional experience
Work History
Lead Mail Processor
Post Office USPS
05.2017 - Current
- Weighed letters and packages and calculated costs based on classification, weight, and destination.
- Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
- Cross-trained existing employees to maximize team agility and performance.
- Followed safety protocols while handling and sorting mail for personal safety purposes.
- Checked for correct postage and address on mail, packages and parcels to avoid sending to wrong recipient.
- Maintained clean and organized mail room to promote safety and efficiency.
- Maintained customer satisfaction by responding to customer inquiries and complaints.
Customer Service Representative
Alorica
05.2014 - 04.2017
- Utilized database procedures and knowledge, creative and critical thinking to provide excellent customer service and one call resolutions for customers
- Provided customers with all information regarding policy and processes, account activity, order activity, and product knowledge
- Used skills of time management, communication, teamwork, and overall customer service to assist customers and peers
- Handled technical difficulties that customers face with their accounts and devices
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Managed 50 incoming calls per shift.
Cashier/ Customer Service Associate
Wal-Mart
11.2011 - 02.2015
- Explained procedures and policies for better acknowledgement of company
- Worked closely with shift manager to solve problems and handle customer concerns.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Lifted up to 50 pounds at once and used pallet jack to move heavier loads
Childcare Assistant
Little Tykes Daycare
01.2007 - 08.2011
- Applied positive behavior management techniques to enhance social interactions and emotional development.
- Maintained child-friendly environment by allowing frequent access to outdoor activities.
- Read and told stories to promote and support overall language development.
- Maintained daily records of children's individual activities, behaviors, meals, and naps.
- Offered tutoring and mentoring up to 5 school-aged children in need of additional support.
Education
Bachelor of Science - Psychology
Kennesaw State University
Kennesaw, GA12.2024
Associate of Science - Psychology
Middle Georgia College
Cochran, GA05.2011
College Preparatory -
Toombs County High School
Lyons, GA05.2007
Skills
- Detail Oriented
- Problem-Solving Skills
- Workplace Safety
- Team Collaboration
- Critical Thinking
- Student Rapport
Personal Information
Title: Clerk
Timeline
Lead Mail Processor
Post Office USPS
05.2017 - Current
Customer Service Representative
Alorica
05.2014 - 04.2017
Cashier/ Customer Service Associate
Wal-Mart
11.2011 - 02.2015
Childcare Assistant
Little Tykes Daycare
01.2007 - 08.2011
Bachelor of Science - Psychology
Kennesaw State University
Associate of Science - Psychology
Middle Georgia College
College Preparatory -
Toombs County High School