DeAndrea Holland
Atlanta,US
Summary
Dedicated and detail-oriented professional with a passion for enhancing productivity and contributing to business growth. Skilled in customer service, team leadership, and problem-solving. Committed to fostering positive relationships with colleagues and clients.
Overview
18
18
years of professional experience
Work History
Lead Mail Processor
United States Postal Service, USPS
05.2017 - Current
- Collaborated with team members to achieve daily productivity goals and meet distribution deadlines.
- Provided training support to new hires, ensuring proper mail handling procedures.
- Developed strong relationships with colleagues through effective communication.
- Assisted customers with package tracking and shipment inquiries.
- Processed incoming and outgoing mail in compliance with postal regulations.
Customer Service Representative
ALORICA
05.2014 - 04.2017
- Managed high-stress situations while resolving disputes and conflicts professionally.
- Developed product knowledge to provide informed recommendations to customers.
- Built rapport with clients through active listening, resulting in higher retention rates.
- Assisted customers in navigating the company website and placing online orders.
- Managed approximately 60 incoming calls and emails per day from customers.
Cashier/ Customer Service Associate
WAL-MART
11.2011 - 02.2015
- Built customer relationships to encourage repeat business.
- Assisted customers with inquiries, providing exceptional service and earning positive feedback.
- Mentored new employees, improving overall staff performance.
- Provided backup support to other departments, showcasing versatility.
- Accurately managed the cash drawer, ensuring balanced transactions.
- Contributed to clean and safe shopping environment through regular sanitation.
Childcare Assistant
LITTLE TYKES DAYCARE - Lyons, GA
01.2007 - 08.2011
- Implemented positive reinforcement strategies and clear expectations for behavior management.
- Maintained a safe and nurturing environment through cleanliness and organization.
- Supported children emotionally during challenging moments.
- Collaborated with other childcare professionals to enhance care quality.
- Utilized patience and skill to maintain order and safety.
- Engaged children through storytelling and language development.
- Assisted with meal preparation to meet dietary needs for up to 30 children
Education
Bachelor of Science - Psychology
Kennesaw State University
12.2024
Associate of Science - Psychology
Middle Georgia College
05.2011
COLLEGE PREPARATORY -
Toombs County High School
05.2007
Skills
- Detail oriented
- Problem solver
- Critical thinker
- Team leader
- Organized
- Patient and empathetic
- Active listener
- Computer proficient
Objective
My objective is to secure a position to showcase my profitable skills and share the knowledge I have gained through experience. I will honorably grace your business with wisdom, opening the opportunity to grow with and within your company. I am dedicated to enhancing productivity and business health and wealth.
References
Decarlos Alford, Supervisor
678-412-5140
decarlos.alford@usps.gov
Catreese Hill, Mentor
678-695-1180
cdnh86@gmail.com
Timeline
Lead Mail Processor
United States Postal Service, USPS
05.2017 - Current
Customer Service Representative
ALORICA
05.2014 - 04.2017
Cashier/ Customer Service Associate
WAL-MART
11.2011 - 02.2015
Childcare Assistant
LITTLE TYKES DAYCARE - Lyons, GA
01.2007 - 08.2011
Bachelor of Science - Psychology
Kennesaw State University
Associate of Science - Psychology
Middle Georgia College
COLLEGE PREPARATORY -
Toombs County High School
Similar Profiles
Sanchavious BinnSanchavious Binn
Rural Mail Carrier Associate at United States Postal Service, USPSRural Mail Carrier Associate at United States Postal Service, USPS
Sharaveon DorseSharaveon Dorse
Rural Mail Carrier Associate at United States Postal Service, USPSRural Mail Carrier Associate at United States Postal Service, USPS
Jalen HorneJalen Horne
City Mail Carrier at United States Postal Service, USPSCity Mail Carrier at United States Postal Service, USPS
Richard L Miller JrRichard L Miller Jr
Training Instructor at United States Postal Service, USPSTraining Instructor at United States Postal Service, USPS
Eric GainesEric Gaines
Clinical Research Laboratory Manager at Morehouse School Of Medicine- CRCClinical Research Laboratory Manager at Morehouse School Of Medicine- CRC