Summary
Overview
Work History
Education
Skills
Timeline
Generic

De'Andria Marshall

Kansas City,MO

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

5
5
years of professional experience

Work History

Customer Service Representative (LEAP PROGRAM)

Assist
Overland Park, KS
01.2023 - Current
  • Data Entry
  • Multi-tasking
  • Processing Faxes in a High Fax volume
  • Reporting Adverse Events in a timely manner

Customer Service Representative (Contractor)

Cross Country Healthcare
Kansas City, MO
01.2022 - 06.2022
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Responded proactively and positively to rapid change.
  • Navigated complex computer systems for efficient data entry, ensuring accurate record-keeping and timely updates.
  • Developed customized applications to meet specific client requirements and preferences.

Recruiter (Temporary)

Krucial Staffing
Overland Park, KS
09.2021 - 12.2021
  • Developed and implemented onboarding and orientation programs for new employees.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Cross-trained and provided backup support for organizational leadership.
  • Deploy nurses on crisis deployments, and or placed them on contracts positions.

Customer Service Representative

Select Quote
Overland Park, KS
08.2020 - 08.2021
  • Processed customer service orders promptly to increase customer satisfaction.
  • Maintained a high level of integrity and confidentiality when handling sensitive customer information, ensuring data privacy compliance.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.

Customer Service Representative

Apria Healthcare
Overland Park, KS
01.2019 - 08.2020
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Streamlined call center processes for improved efficiency and reduced wait times.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Provided primary customer support to internal and external customers.
  • Interacted with customers through a live chat.
  • Ensure accuracy on oxygen orders

Education

High School Diploma -

Blue Valley Northwest High School
Overland Park, KS
05.2013

Skills

  • Cross-Functional Collaboration
  • Calm Under Pressure
  • Technical Support
  • Multi-line phone talent
  • Remote Office Availability
  • Computer Skills
  • Flexible
  • Microsoft Office
  • Microsoft Excel
  • CRM Software
  • Strong Problem Solver
  • Fast Learner
  • Hard worker

Timeline

Customer Service Representative (LEAP PROGRAM)

Assist
01.2023 - Current

Customer Service Representative (Contractor)

Cross Country Healthcare
01.2022 - 06.2022

Recruiter (Temporary)

Krucial Staffing
09.2021 - 12.2021

Customer Service Representative

Select Quote
08.2020 - 08.2021

Customer Service Representative

Apria Healthcare
01.2019 - 08.2020

High School Diploma -

Blue Valley Northwest High School
De'Andria Marshall