Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
5
5
years of professional experience
Work History
Customer Service Representative (LEAP PROGRAM)
Assist
Overland Park, KS
01.2023 - Current
Data Entry
Multi-tasking
Processing Faxes in a High Fax volume
Reporting Adverse Events in a timely manner
Customer Service Representative (Contractor)
Cross Country Healthcare
Kansas City, MO
01.2022 - 06.2022
Answered customer telephone calls promptly to avoid on-hold wait times.
Responded proactively and positively to rapid change.
Navigated complex computer systems for efficient data entry, ensuring accurate record-keeping and timely updates.
Developed customized applications to meet specific client requirements and preferences.
Recruiter (Temporary)
Krucial Staffing
Overland Park, KS
09.2021 - 12.2021
Developed and implemented onboarding and orientation programs for new employees.
Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
Cross-trained and provided backup support for organizational leadership.
Deploy nurses on crisis deployments, and or placed them on contracts positions.
Customer Service Representative
Select Quote
Overland Park, KS
08.2020 - 08.2021
Processed customer service orders promptly to increase customer satisfaction.
Maintained a high level of integrity and confidentiality when handling sensitive customer information, ensuring data privacy compliance.
Met customer call guidelines for service levels, handle time and productivity.
Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
Customer Service Representative
Apria Healthcare
Overland Park, KS
01.2019 - 08.2020
Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Streamlined call center processes for improved efficiency and reduced wait times.
Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
Provided primary customer support to internal and external customers.